IT Operations Manager – Asset Management recruitment
IT Operations Manager / Infrastructure / Asset Management / London
IT Operations Manager required for a leading Asset Management organisation based in London. The role will involve leading and managing a team of 3rd Line Technical Support Analysts and providing an infrastructure-based operations production set of quality services.
The organisation is currently going through a period of change and growth, and the technical environment is evolving. It is a great time to join and be involved in strategy and change for such an exciting company.
Salary - up to £70,000 per annum + excellent benefits and bonus
Role responsibilities -
·Team meetings
·Liaising with stakeholders (IT Security; Operational Risk; Business Continuity; Facilities; Programme and Project Managers; Software Development; Business Project Group; and Project Team)
·Coordinate with Project Managers, the Service Desk Manager and IT facilities
·Ensure the 3rd line team maintain customer focus
·Own all operations processes
·KPI'S
·Point of escalation for 3rd Line technical support
·Problem management process
·Capacity management process
·Handover of Ops process
·Key stakeholder for Change Management process
The role is currently directly managing a team of 5 3rd Line technical support analysts and this number is likely to grow.
Role requirements -
·ITIL - Mandatory
·Background as an IT Operations Manager within financial services
·Technical background supporting and operating technical solutions including support of Servers, Desktops, Operating Systems and Applications
·3rd Line Support background
·MCTS
·MCSE
·MCITP
If you meet the skills required please apply for immediate consideration. 