IT OPERATIONS TECHNICIAN 2 Job in Highlands Ranch, Colorado US
IT OPERATIONS TECHNICIAN 2
Job Description Savvis, A CenturyLink Company, merged with CenturyLink in July 2011, and is an outsourcing provider of managed computing and network infrastructure for IT applications. By outsourcing to Savvis, enterprises can focus on their core business while Savvis ensures the quality of their IT infrastructure. Leading IT organizations around the world have selected Savvis to help them improve their service levels, reduce capital expense and deal with the rising costs of bandwidth, energy, real estate, staff and expertise. As a pioneer in utility computing, Savvis understands and harnesses the latest advances in technology such as virtualization, cloud computing and support process automation. Responsibilities: This is a night shift Operations Tech 2 positiion, responsible for providing 24x7 network and system administration support for internal and external customers while providing exceptional customer service. ? Provide internal and external customers with exceptional 24x7 customer service support including billable requests and physical security functions. ? Work directly with the customer and/or internal support staff to identify and troubleshoot as necessary to isolate the root cause of problems to include standing, bending and kneeling as needed to perform this task. ? Support and communicate customer billable requests through a trouble ticket system. ? Manage and prepare incoming and outgoing customer tape backups. ? Provide visibility and support to the Facilities team when monitoring the Data Center?s building controls. ? Responsible for the installation and troubleshooting of all copper and fiber customer cross connects. ? Perform and execute installation projects. ? When required, escalate events in a timely manner to the appropriate team according to proper procedures. ? Maintain documentation of network systems infrastructure, cross connects and circuit audits. ? Assist customers with afterhours shipping and receiving. ? Perform and execute installation projects that would include the racking and stacking of internal and/or customer equipment. ? Lifting of Internal and/or customer equipment required up to and in excess of 50 pounds. Server lifts can be utilized where applicable. ? Monitor and control access to the Data Center to prevent unauthorized access. CenturyLink is proud to be an Equal Opportunity Employer. We value diversity and maintain a drug-free workplace. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.