ITSM Specialist Job in Arlington 22201, Virginia US
- Technology Strategy Architecture
- Information Management
- SAP Package Technologies
- Oracle Package Technologies
- Systems Integration
- Application Management Services
Technology Strategy Architecture: Deliver Technology Advisory and Implementation solutions that extract and maximize business value from IT investments. Encompasses architecture, engineering, and operations services for the IT strategy, innovation, operations, and infrastructure required to deliver efficient and effective platforms fundamental to business success.
- Assessment, design and implementation of ITSM processes, including but not limited to: Incident Management, Problem Management, Change Management, Configuration Management, Release Management, Service Level Management, Capacity Management, Event Management.
- Contribute to and / or lead the development of client deliverables such as current state assessment reports, future state designs, requirements documents, IT process flows, operational procedures, training plans, and more.
- Organize and document findings of current state assessments, client working sessions, industry research, etc.
- Prepare recommendations for implementation of new procedures / systems.
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- Minimum of 2 years background in IT operations, application development, and/or IT support.
- Must be able to obtain a DOD Secret clearance; active DOD Secret clearance (or higher) preferred.
- Must be local and able to work 100% in the DC metro area.
- Bachelor's degree in business, information technology or similar field required; Master's degree preferred.
- ITIL v3 Foundation certification strongly preferred, ITIL Intermediate or Expert certifications would be a plus.
- 2+ years of previous work experience in a federal client delivery role with direct interaction with clients is preferred.
- Demonstrated 2+ years experience in developing written documentation and deliverables is required.
At least one of the following:
- Minimum of 1 years' experience in ITSM implementations, including ITSM process design, implementation, operation and/or improvement.
- Demonstrated knowledge of IT management frameworks (ITIL, eTOM, COBiT, Six Sigma, etc…) – certifications preferred.
- Minimum of 1 years' experience in Service Delivery Management or Service Delivery Coordination, managing the provision of IT services.
- Minimum of 1 years' hands–on experience with the implementation, configuration and/or use of one or more leading IT service management tools (e.g. BMC Remedy, HP Service Manager, IBM Maximo, CA Unicenter, Service–now, newScale, etc.) – certifications are a plus.
Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world’s most well-known and respected companies, including more than 75 percent of the Fortune 100.
At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you’ll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients’ will be heard.
Visit www.deloitte.com/us/careers to learn more about our culture, benefits and opportunities.
About Deloitte
As used in this document, “Deloitte” means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Deloitte LLP and its subsidiaries are equal opportunity employers.
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About Deloitte
Deloitte is one of the leading professional services organizations in the U.S. specializing in audit, tax, consulting, and financial advisory services. We have clients in more than 20 industries, and we provide powerful business solutions to some of the world's most well-known and respected companies, including more than 75 percent of the Fortune 100. More
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