Japanese speaking L1 IT Support Analyst recruitment
The successful candidate will work in the eCommerce customer support center, answering business questions regarding UBS' eCommerce applications, monitoring system infrastructures and coordinating with UBS' production support teams.
Key Responsibilities:
- Providing our customers with professional multi-lingual technical support for various business critical applications by phone, chat and email
- Taking ownership of each client issue through root cause and solution
- Monitoring system infrastructure
- Interacting on a daily basis with internal 2nd and 3rd level support staff, with Traders / Sales / Client Relationship teams and with external client technical staff
- Coordinating / escalating to other UBS production support teams and business groups
Key Requirements:
- Native-level fluency in business Japanese is essential, as well as business-level English.
- Relevant technical and/or business exposure to perform role
- Extraordinary Client focus
- Excellent communication skills, as you have to be able to express yourself effectively in both business terms and technology terms
- Ability to work under pressure
- General interest and understanding of Internet technology, as well as understanding of most common Operating Systems
- The ability to master new technology and effectively adapt knowledge and skills rounds off your ideal profile
March 5, 2012
• Tags: Information Services careers in the Japan, Japanese speaking L1 IT Support Analyst recruitment • Posted in: Financial