Jr. QA Systems Engineer
Drive customer confidence by assuring the quality of kCura’s current and future software products. Contribute to a motivating environment that empowers teams and individuals to engineer QA efficiencies in practice, through process, and with effective tools/techniques.
Founded in 2001, kCura are the developers of Relativity, web-based software for the exchange and review of electronic documents between parties in a lawsuit. Located in downtown Chicago, we focus on providing the best software we can, striving to always improve our products and the experience of our customer base, which includes the U.S. Department of Justice and 95 of the top 100 law firms in the United States.
kCura has been ranked Chicago's fastest-growing technology company by Deloitte's Technology Fast 500 http://www.deloitte.com/assets/Dcom-UnitedStates/Local%20Assets/Documents/TMT_us_tmt/us_tmt_2011fast500rankings_111411.pdf , as well as one of Chicago Tribune's Top 100 Workplaces http://media.apps.chicagotribune.com/tables/workplaces2011.html . Our team of driven, passionate, and talented individuals works collaboratively to provide a positive client experience and build a reputable name in a booming industry. We commit to hiring people who value http://kcura.com/corporate/about-us collaboration, communication, and accountability as much as we do.
The Systems Engineer is responsible for delivering results for kCura by:
· Identifying and communicating baseline expectations for the performance of kCura’s core products
· Driving software performance requirements through exploration of projected configurations and environments of kCura’s core products
· Ensuring the availability and efficiency of the environments that product development uses to develop and test kCura’s core products.
The Systems Engineer performs the following functions, in addition to others, in the administration of his or her position:
Environment Management
- Provide support for the testing of new and existing software applications under development.
· Troubleshoot functional QA environments as problems arise, test fixes, and perform follow-ups to ensure problems have been adequately resolved.
- Conduct research into software application products and services in support of QA and Development.
- Oversee the application environment to effectively run and maintain the technology and determine the advisement of potential technology or process improvements.
- Strategize, plan, prioritize, schedule and partner with IT in the execution of equipment, and service resources to implement and maintain the systems in scope of responsibility within the parameters of security, data integrity, programming logic integrity, and administration and reporting policies.
- Schedule system maintenance to maximize the efficiency and effectiveness of IT or Process.
- Field incoming problem requests from end users to resolve application and software issues within a Windows environment, databases (SQL and Cache), and other mission-critical systems.
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
· Manage the packaging and deployment of our core software products.
In addition to the above responsibilities, the Systems Engineer is expected to display professionalism in the following ways:
· Maintain an attitude of commitment through outward display of willingness.
· Practice positive interactions - lean on encouragement in place of judgment.
· Impress responsibility on others by displaying ownership in tasks.
· Act in the interest of the overall team.
· Understand the needs of our customers.
Skills:
n Strong knowledge of Systems Administration and Quality Assurance disciplines
n Beginner/Intermediate Software Development Skills
n Loadrunner experience a plus
n Technical knowledge of Windows O/S and SQL Server
n Strong problem solving skills, independent thinking
n Strong teamwork and partnering skills for cross-group collaboration
n Ability to contribute to a motivating environment that instills accountability
n Strong interpersonal, verbal and written communications skills for technical and non-technical audiences
n Experience troubleshooting hardware and software.
To apply for this position or refer someone you know, please use our online interview system managed by Accolo.
Once you have completed the interview, your information will be forwarded to the hiring authority for decisions on next steps.
Related Keywords:QA, development, loadrunner, SQL, Windows, test, troubleshoot, support
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