Our client is the major player in financial outsourced infrastructure support. Their clients are all the major banks and funds. They have a reputation for fast effective and professional support with all their hires coming from a financial background.

The Support Engineer will provide effective first and second level desktop support for all areas of the business and also provide cover onsite when needed, delivering a focused client service experience through ad-hoc troubleshooting and problem solving for end user queries .

The desktop support engineer will be responsible for implementing and maintaining all aspects of my clients’ customers technology. This includes daily support incidents, desktop and server troubleshooting, hardware/software installation and upgrades, new infrastructure build outs and relocations. System Engineers interface with high profile financial industry clients on a day-to-day basis thus requiring the highest level of presentation, communication and professionalism.

• Travelling to client sites, in and around the London area.
• Spending time as a secondment engineer resolving issues or supporting onsite project work with our Project Engineers.
• Manage the clients IT infrastructure.
• Ability to liaise with third party contacts to ensure the best possible service is delivered.

The ideal candidate must have good technical experience around the Windows family of products, including core aspects of troubleshooting, performance, monitoring, and general administration.

Candidates MUST have:

• At least 1years’ experience in a 1st Line, client facing support role.
• Essential: 1-2 MCPs
• Desirable: MCSA/MCITP/ MCSE
• Excellent communication and organisation skills.
• A confident and proactive approach.
• Knowledge of Microsoft Exchange 2007, Active Directory administration, DHCP, DNS, VPN, WSUS and Group Policy.
• VMware and ESXi.
• Terminal Services and/or a Citrix environment
• Peripheral devices; e.g. Network Printers, ADSL Routers, Wireless routers. LAN Switches.
• Good knowledge of Symantec Endpoint.
• Knowledge of BES.
• Experience in Juniper firewalls.
• Experience with Blackberry’s and other handheld devices.

In exchange we offer a competitive salary, hedge fund level bonus and the opportunity to work in a cutting edge industry. This role suits a solid junior candidate looking for more experience in finance.

My client is based in central London

If this sounds of interest then please send your most recent cv to banking@alexanderblackrecruitment.co.uk or call James Holland on +44 207 590 3681