Junior Service Delivery Manager Job
Junior Service Delivery Manager (Job Number: 1310293)
BNY Mellon is a global financial services company focused on helping clients manage and service their financial assets, operating in 36 countries and serving more than 100 markets. BNY Mellon is a leading provider of financial services for institutions, corporations and high-net-worth individuals, providing superior asset management and wealth management, asset servicing, issuer services, clearing services and treasury services through a worldwide client-focused team. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation. Additional information is available at www.bnymellon.com .
BNY Mellon Asset Servicing assists clients worldwide to enhance the management, administration and oversight of their entire investment process by giving them the tools and information they need to make better decisions.
Description
The Junior Service Delivery Manager takes ownership of the service quality across a product line/product lines for a designated client/designated clients. The Junior Service Delivery Manager takes responsibility for the client(s) governance, SLA creation and maintenance and for defining, agreeing and monitoring KPIs. He/she will be the clients/clients advocate within BNY Mellon. The Junior Service Delivery Manager will assist the Relationship Manager with the handling of client change requests and new product implementation. He/she will be expected to fulfil a lead role in owning and overseeing the on-boarding process for new clients.
Qualifications
Person specification:
Ability to work under pressure and organisation skills
Excellent attention to detail
Detailed knowledge and practical experience of the funds industry
Excellent communication skills (both written and oral)
An understanding of the investment markets and their impact on the T Depositary business
Global Competencies:
Building organisational talent
Change leadership
Client orientation
Developing partnerships
Driving execution
Operational decision making
Global acumen
Technical Skills, Knowledge, Systems Knowledge (and associated skill level)
In depth knowledge and experience of CIS - essential
Broad experience in a Trustee Depositary role preferable
Possess industry experience with a custodian or fund manager in a client-servicing/operational role
Academic/Professional Qualifications (or equivalent qualifiers)
Educated to degree level or equivalent
Primary Location: London, London, GB
Internal Jobcode: 53252
Job: Asset Servicing
Organization: EMEA Asset Svcg-HR06400
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