Junior Technical Support
For one of our clients, we are looking for a team member as a consultant. This person could be hired by the client in the future.
Junior Technical Support
Responsibilities:
• Provide technical support for client's team members on a daily basis
• Prepare technical documentation
• Diagnose and resolve technical problems (Leased Lines, Windows Profile, Access right, Email, Blackberry, etc.)
• Replace defect computer and install all software needed by users
• Oversee workarounds and suggest improvements to enhance quality
• Manage relationship with suppliers for problem-solving and hardware replacement
• Act as the local intermediator for the client’s head of IT team located in Paris
Requirements:
• 1-3 years professional experiences in technical support for a financial company
• Good knowledge in IT tools used in financial company : Bloomberg, OMS, PMS
• Good knowledge in Microsoft Office 2010
• Good command in Cantonese, English and Mandarin
• Knowledge in French is a plus
Interested parties please send resume to the Managing Director Mr. Bertin by email at resume@fitelia.com.hk