Language Services Program Supervisor Job in Modesto, California Us
Responsible for the administration of a Region-wide program. Interprets guidelines, advises management and trains users in the required processes and procedures. Performs a variety of analysis ranging from semi-routine to complex, and defines and generates reports, graphs and spreadsheets to audit and ensure compliance with program policies and regulations. Maintains, enhances and operates complex databases and automated systems. Works independently with minimal supervision, working toward accomplishment of established goals. Stays current with new legislation and regulations that impact the program, and ensures that the K-P systems, procedures and policies are in line with any changes.
Essential Functions:
- Responsible for the administration of a Central Valley Area-wide language services program.
- Serves as the primary resource throughout the Region for all activities related to this program.
- Interprets guidelines, advises management and trains users in the required processes and procedures.
- Performs a variety of analysis ranging from semi-routine to complex and develops reports, graphs and spreadsheets to audit and ensure compliance with program policies and regulations.
- Maintains, enhances and operates complex databases and automated systems.
- Works independently with minimal supervision, working toward accomplishment of established goals.
- Ensures adequate administrative support of the program.
- Through the review of established regulations, policies and procedures, interprets guidelines and explains procedures to management and/or members to ensure consistent application.
- Develops new and enhances existing procedures to improve accuracy and usability of forms and databases.
- Participates in development of new policies.
- Stays current with new legislation and regulations that impact the program, and ensures that the K-P systems, procedures and policies are in line with any changes.
- May coordinate the day-to-day operational tasks of departmental staff; ensures that the support of the program is organized, timely and efficient.
- Participates in the development of department budget, makes recommendations based on data collected toward payroll and non-payroll and other related budgetary requirements.
- Provides guidance and implements department processes in accordance with established policies and procedures.
- Work is reviewed for completeness and soundness.
Secondary Functions:
- Perform duties of a QBS Lead for CVA Local Implementation Team to include:
- Overseeing the quality of service of all QBS staff for CVA.
- Provide annual QBS competencies and audit of QBS staff.
- Perform the role of the ISC Lead (Interpreter Services Coordination) for CVA.
- Provide support, training, and auditing of ISQ report (Interpreter Services Questionnaire in Health Connect) analyze data and provide recommendations to departments.
- Represents the organization during unannounced surveys and keeper of all regulatory documents and information as it relates to language services.
- Oversee and approve vendor invoices for language services for CVA.
- Coordinate language services with Specialty Call Center management.
- Maintain files for all QBS and staffed interpreters.
- Perform vendor audits - at vendor's facilities to ensure vendor is compliant with Department of Manage Healthcare requirements.
- Will indirectly supervise 100 people.
- Meet with managers and staff regarding Language Assistance complaints or in-service needs.
- Quality Control of translation of documents (database).
- Conduct QBS L1 L2 training's and provides workshops for new staff interested in QBS program.
- Generates daily schedule of QBS L2 staff.
Qualifications:
Basic Qualifications:
- 3 or more years of progressively responsible program or project management experience.
- Experience in coordinating large complex projects.
- Bachelor's degree or equivalent experience required.
- Excellent customer service and oral and written communication skills required.
- Expertise with word processing, spreadsheet and database software required.
- Ability to manage extensively detailed projects and analyze complex documents.
- Must be resourceful and perform in a professional manner.
- Ability to work independently, exercise discretion and sound judgment.
- Must be able to work in a Labor-Management Partnership environment.
Preferred Qualifications:
- Knowledge in QBS I or II training workshops
- Knowledge and experience of basic computer skills in Microsoft Office programs required, i.e. Word, Power Point, etc. Proficient in Excel and working knowledge of Access Database.
- Strong customer service and interpersonal skills with the ability to use diplomacy and discretion when dealing with all levels of staff, management and clients (internally and externally).
- Ability to take initiative, organize and prioritize workload, multi-task and problem-solve in a fast paced environment.
- Willingness to actively plan, prepare, promote Language Services and its functions
- Ability to carry out all functional and environmental requirements.
- Ability to work flexible hours.
- Knowledge with Labor/Management Partnership.
- Preferred bilingual - proficient in a second language (verbal and written).
Note: This position will travel throughout the Central Valley area.