Lending Administrator / Consultant
Purpose of the role is to provide an excellent standard of service to customers by administering and or processing transactions / tasks in accordance with procedures, standards and controls.
Key Accountabilities:
To complete a series of procedures and tasks to ensure the accurate processing of transactions via letter, email and telephone, in line with relevant Company procedures and Service Level Agreements, with a focus on more complex processes and ad hoc tasks
To resolve queries / issues by telephone, letter or secure message, with reference to established frameworks and procedures
To provide quality customer service in line with the company requirements and Objectives.
Process Control
To ensure that records are accurately updated for all transactions to meet Company requirements
To support agreed team targets by covering any gaps in delivery across teams in the best interest of the department and process effectiveness
Be proactive in identifying ways to improve processes
Understand and adhere to objectives and competencies in the PDP document
People
Provide support and advice to colleagues when required
Looking for an individual with an admin/office background, who will pick up a process quickly, with a good eye for detail, a strong work ethic, who have excellent computer skills and can navigate between multiple systems quickly and efficiently.
Ongoing temporary contract, 35 hours a week, Monday - Friday
To start week commencing mid July 2014
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