Location Manager Global Real Estate Hong Kong recruitment

DUTIES RESPONSIBILITIES

The Location Manager exists in an ever changing environment which operates within a local, regional and global perspective. The incumbent incorporates business performance and policy issues as part of their accountability. They have a large staff contingent (insourced and outsourced) plus extensive liaison with internal clients and external contractors.

A major challenge of this position is to ensure that the level of service provided is consistently high whilst developing new cost effective techniques that maximize the resources. Increased performance, profitability and productivity gains are inherent in this challenge and need to be adhered to whilst balancing this against respect for the individual.

Major areas of overall responsibility include:

1. CLIENT RELATIONSHIPS

Through the development of relationships with the line of business senior management teams ensure you are considered to be the trusted GRE partner that supports them in the development of their business strategy:

· Develop and maintain strong client relationships;

· Ask pertinent questions to understand the clients requirements;

· Anticipate client needs and recommend appropriate solutions;

· Ensure clients are consistently informed of progress towards meeting agreed objectives.

2. PREMISES MANAGEMENT

Through the implementation of best practices and management of the GRE team ensure the following services are provided to users of all sites in an efficient and effective manner:

· Help Desk (Facilities Direct) for customer request management;

· Housekeeping to an appropriate standard;

· Collection of information on headcount and vacancy;

· Surveying users to seek information on satisfaction with service delivery, cleaning, project completion (handover of new space);

· Vendor management;

· Incident reporting impacting on Occupational Health and Safety;

· Artworks inventory, moving, maintaining and storing;

· Car park management;

· Churn management;

· Minor construction works;

· Conference Room support for meetings, conferences and Telepresence bookings using the global Event Management System (EMS);

· Support of regional and global initiatives;

· Focus on developing and implementing environmental sustainability initiatives;

· Working with the real estate transaction team on acquisition and disposal of space;

· Liaison between the lines of business and the Design and Construction team for fit-out projects.

3. ENGINEERING MANAGEMENT

With the support of the local and regional Critical Systems Engineering Services (CSES) team and the local Technicians ensure the Critical Systems are monitored and maintained to minimize the risk of any failure causing an impact on the ability of the business to operate through the:

· Preventive Maintenance Program;

· Management of reactive maintenance tasks ensuring they are completed in a timely manner;

· Periodic inspections and statutory compliance to all regulations;

· Quality assurance of all maintenance tasks;

· Performance of the monthly energy utilization study;

· Production of monthly reports regarding energy consumption, UPS/CRAC power utilization, maintenance program's and metrics as directed by CSES;

· Review with the Landlord all base build plant and equipment to ensure they are operating correctly and to maximum efficiency;

· Response to any emergency incident;

· Manage change/repairs using the firm's ECMS and CR systems.

4. FINANCE AND RISK MANAGEMENT

With the support of the local and regional Finance teams manage the budget and cost allocation for all buildings and the department through the:

· Preparation of the building and departmental budgets on an annual basis and re-forecasting on a quarterly basis;

· Substantiation of the transactions in the general ledger on a monthly basis;

· Annual inventory checking of the fixed asset register for facilities related assets;

· Occupancy cost allocation and reporting;

· Cost saving initiatives through benchmarking and the support of idea generation within the team and across other locations in the region;

· Risk management through the self assessment process, resiliency planning and testing.

5. REAL ESTATE PORTFOLIO MANAGEMENT

Under the direction of the Regional Real Estate Transaction Manager:

· Assist in obtaining business requirements;

· Liaise with the landlord on day to day operations issues relating to the lease;

· Keep appropriate records/correspondence relating to the lease, landlord, statutory authorities and other important third parties;

· Keep proper record of all internal approvals, commitments and payments.

6. DESIGN AND CONSTRUCTION

Under the direction of the Regional Design and Construction Manager or assigned Project Manager;

· Assist in obtaining business requirements;

· Liaise with the landlord, vendors and our own support team to provide day to day operations support for design and construction projects;

· Keep appropriate records relating to the contracts and important correspondence with the landlord, vendors, statutory authorities and other third parties;

· Keep proper record of all internal approvals, commitments and payments.

7. DEPARTMENT MANAGEMENT

· Manage a team of property, engineering, support staff and/or vendors to carry out all GRE functions in the Location;

· Coach and conduct performance appraisal of the staff, and ensure suitable deployment of talent in service delivery;

· Ensure staff are adequately motivated and there is a team based culture within the department;

· Have the initiative to take best in class standards from other Locations in JPMC and similar organizations;

· Review the service delivery mechanism and formulate both strategy and tactics to ensure high level of customer satisfaction whilst maintaining the cost control compliance and risk management disciplines of the Bank;

· Work with other functions within and outside of GRE locally, regionally and globally who are stakeholders in the delivery of a common goal.

Skills

EMPLOYEE SPECIFICATIONS

Experience, Education Qualifications

· University Graduate.

· Degree or Professional Studies undertaken in one or more of the discipline of Real Estate, Architecture, Property Management, Engineering, Surveying or any other building related subjects.

· Degree or Studies in business management is an advantage.

· Professional Qualification is also an advantage.

· Solid relevant working experience in similar capacity or business environment in the field of corporate real estate, facilities management or engineering.

· Preferably running multiple services in a large, global organization of high international standard.

Competency Profile

Task Skills

· Strong understanding of facilities management and the technical aspects of property with an ability to translate that understanding into advice.

· Demonstrated ability in planning, budgeting and financial control.

· Demonstrated staff management, development and motivation.

· Good at execution, result orientation.

· Ability to think laterally and creatively when analyzing and solving problems.

· Excellent planning and organisational skills to prioritise work and meet deadlines.

· Sound computer skills.

Personal skills

· Must be a leader.

· Have a strong customer and service delivery focus. Able to manage user expectations in regards to service delivery.

· Able to create support people networks.

· Must display a positive and decisive attitude and be motivated at all times.

· Be proactive and responsive.

· Have good people management skills with the ability to motivate staff towards the attainment of high standards, the development of their skills and the provision of excellent service.

· Be a good all around communicator. Good command of the local language and English to effectively communication with both local and international clients, end users and peers. Proficiency in English is a must.

· Effective interpersonal skills with strengths in interacting with a wide range of senior managers.

· Have a good understanding of process/workflow.

· Be a creative, lateral thinker, open to new ideas, and able to adopt and implement changes effectively.

· Be analytical with attention to detail.

· Have the ability to support others / the team in achieving goals.

· Create an atmosphere within the department that is conducive to change.

· Sensitive to and capable of managing all aspects of risk management, including physical, financial, legal and reputation risks.

· Good in partnering with user groups and functional co-working teams.

· High ethical standard.

· Adherence to regional and global policies and procedures. A collaborative attitude is essential due to the level of interaction particularly with the regional team. Personal credibility is very important.