Manager
Our Company
State Street Corporation (NYSE: STT) is the world's leading provider of financial services to institutional investors including investment servicing, investment management and investment research and trading. With $26.03 trillion in assets under custody and administration and $2.24 trillion in assets under management as of September 30, 2013, State Street operates globally in more than 100 geographic markets and employs 29,230 worldwide. For more information, visit State Street's website at http://www.statestreet.com/.
Promoting a culture of excellence
With more than 29,230 employees across 29 countries, at State Street, our people are our greatest asset. We recognize that highly skilled, engaged and productive employees are essential to our success. Our company values reflect our commitment to employee engagement, Global Inclusion and corporate social responsibility -- to help you build a fulfilling career. Around the world, we aim to be an employer of choice by offering competitive compensation and benefits, personal and professional development opportunities, and a work environment that promotes a diverse array of people, ideas and skills.
We're a company that insists on, and rewards, performance excellence. We know our success hinges on attracting the best people to join us -- people like you.
State Street supports flexible work arrangements where determined feasible, consistent with business and operational needs. Subject to an individualized assessment of these considerations, roles may be identified as potentially suited for a flexible work arrangement. Requests for a flexible work arrangement can be made upon hire. All employees at State Street have the ability to request flexible work arrangements, with the final decision based solely on business discretion and subject to management approval. More information is available here.
We encourage you to explore the possibilities that a career at State Street can offer you.
State Street is committed to embracing diversity and inclusion in the workplace.
Job Description
Purpose of Role: To manage teams to ensure that all deliverables are produced and dispatched on time in accordance with client service level agreements and agreed quality standards
Specific Duties: Leadership and Management
- Lead and motivate staff, particularly direct reports,
- Set and maintain standards of personal and professional performance/behaviour; ensuring adherence to company policies and procedures,
- Promote and implement training and development activities for individuals and the team,
- Provide coaching, guidance and support to staff on technical, professional and client issues,
- Develop and communicate a clear picture of business goals and approaches to business, based on a clear understanding of client requirements,
- Agree objectives for Direct Reports annually,
- Monitor and appraise the performance of Direct Reports,
- Provide objective feedback on the performance of Fund Accountants during each appraisal cycle and for internal job applications,
- Assist with recruitment of new staff.
Management of Service Delivery
- Manage the delivery of the daily net asset valuation process,
- Experience in the preparation or and review of financial statements is a key asset,
- Take responsibility for the quality of service to assigned clients,
- Perform and/or monitor quality and internal controls for all team deliverables,
- Plan and manage the production process and the effective utilisation of resources with the support of the Manager,
- Identify issues and problems in service delivery and take remedial action, keeping the Manager informed,
- Ensure that status reports (KPIs) are produced and despatched to clients as required,
- Review corporate documentation on processes, procedures and controls and evaluate the continuing effectiveness of these and related systems, initiating remedial action as necessary. Ensure documentation exists for any client-specific procedures,
- Monitor errors and potential breaches; complete relevant documentation and ensure training needs are identified and relevant training is carried out,
- Ensure adherence to Company and Departmental policies and procedures,
- Manage absences, time keeping and holiday/cover arrangements within the teams,
- Ensure contingency plans exist for the work of the team and contribute to the CFS Business Continuity Plans and tests,
- Participate in the development, testing and implementation of new systems and products,
- Assist with planning and management of all relevant project work.
Manage Relationships
- Develop and maintain good relationships with relevant colleagues and contacts in client organisations,
- Develop and maintain good relationships with internal Regional Shared Services and Centres of Excellence to enhance service to client,
- Act as focal point for contacts and meetings with other departments and external contacts such as custodians, trustees, investment managers, auditors etc., providing technical expertise on the service provided,
- Participate in Service Reviews and ad hoc client meetings,
- Act as a source of technical expertise on State Street systems,
- Provide training on systems for clients and staff as necessary.
Communication
- Provide regular formal and informal briefings on Company, department and team issues,
- Establish and maintain good working relationships with clients, third parties and colleagues, communicating effectively through formalised reporting and ad hoc liaison,
- Ensure effective logging and resolution of enquiries and liaise with appropriate parties to resolve/ escalate queries / problems within agreed timescales,
- Ensure the line manager and others, as appropriate, are kept aware of all issues/problems/queries/work in progress that may impact upon the quality of service being given.
Qualifications - Specific Qualifications / Skills:
- End to end understanding and experience of pricing or accounting for Investment Trusts and other collective investment schemes,
- Ability to manage the day to day workflow of Senior Fund Accountants.
Previous Level of Experience:
- Competent review of financial statements – Investment trust experience would be of benefit,
- Experience in the preparation and review of financial statements,
- In depth understanding of the accounting and taxation regulations impacting Collective Investment Schemes,
- Previous staff management experience would be of benefit.
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