Manager

Manager - Workforce Management Systems (WFM)

Are you ready to explore new challenges? At Marriott we can make it happen - with opportunities for building new skills, co-workers who share your enthusiasm and clear career paths that offer experience for growth and promotion. Whether you are a seasoned hospitality professional or just beginning to plan your career, we invite you to discover Marriott. Marriott, located in Louisville, TN is currently hiring for a MANAGER - WFM SYSTEMS Responsibilities include: JOB SUMMARY This position is responsible for the management of the labor productivity and time collection systems for Marriott International properties. The position plays a key role in partnering with the many stakeholders (including Operations, Finance, HR, Payroll, IT and Legal) that utilize these systems. In addition, this position champions the implementation, integration, and successful use of the systems across all Marriott brands/businesses. The job requires a concentrated focus on supporting the ongoing labor management competency for the global enterprise, working to ensure the production readiness and operational stability of the systems, while also helping to develop and execute plans for continued improvement and streamlining of labor management processes throughout the company. This position helps to ensure that the applications are meeting/exceeding the goals and objectives of the users of the systems. Scope Scope Measures: - Number of Direct Reports - 2 - Title of Direct Reports - Systems Analyst - Number of FTE's - 2 Business Context The Business Marriott International (MI) is focused on a single line of business - Lodging. To maximize the focus on providing accounting and financial services on a global basis to a worldwide lodging operation, the finance organization is structured into a single, cohesive entity. The Global Finance Function has three interdependent components, each with a distinct and equally important role in creating value for Marriott International: (1) Marriott Business Services (MBS) focuses on operational excellence through global shared services; (2) Finance Business Partnerships (FBP) focus on overall financial health and success of the business; and (3) Centers of Expertise (COE) focus on specialized skills and consultation. Marriott Business Services (MBS) The objective of MBS is to deliver efficient and effective processing to hotel and administrative clients on a global basis. MBS is responsible for accounting transactional work within a management framework which includes performance management, client relationship management and continuous improvement. Through aggressive transformation since its inception in November 2000, MBS has grown its base of clients and scope of services. All activity is based within three core service offerings: (1) General Accounting, (2) Revenue and (3) Disbursements. In addition, MBS has direct onsite support from Performance Optimization, Facilities, Information Resources, and Human Resources. Given the dependency on technology and large scale processing, MBS also partners with a variety of internal and external service providers to meet and exceed client expectations. Expected Contributions Business Information: - Manage day-to-day system operations, providing expertise to property users, regional teams, and other corporate departments. Manage 2nd level support to property users for functional issues providing a point of escalation for property issues that cannot be handled by support groups and provide solutions for functional challenges. Facilitate additional property assistance or visits when needed. - Solicit design and development input to improve the functionality or usability of the applications. Direct the testing of new modules and patches for the applications. - Manage the configuration of the applications to meet the needs of the users. Configuration may include on-boarding a new property or updating rules for the changing business needs. - Manage business relationship with the vendors to ensure contract compliance, release schedules, enhancements and break-fixes. - Help define and evolve workforce management best-practice processes in the United States as well as around the world for hotel operations. Lead and/or support the development and implementation of new strategies and processes to further the success of the program. - Perform other duties as assigned to meet business needs. Management: - Ensure compliance with Marriott International polices. - Review and manage performance goals for team members. - Create and maintain a positive work environment. Human Resources: - Ensure that all team members are adequately equipped with the resources and training they need to successfully do their jobs. - Ensure team members receive orientation and appropriate development opportunities. - Act as a coach to all members of the team. - Provide regular performance feedback to team members. Leadership: - Establish conditions for a high performing team within the area of control. - Stay abreast of latest developments, best practices, and trends in finance and other functional areas that may impact the applications. - Act as a change agent to foster continuous improvement of the labor management process. - Identify and act upon ways to improve work processes, enhance quality, productivity, and service. - Demonstrate the organization's shared values in all behaviors. Relationship Management: - Develop and maintain positive relationships with key stakeholders. - Assist in content development of training and other communications to the properties.