Manager
The Manager, Analytical Support Unit (ASU) is responsible for the day-to-day management of ASU Team of coordinators, specialists and/or team leads, ensuring the effective and efficient utilization of staff, distribution of work, coverage and highest quality work product so that the group can effectively support the analysts and ensure all rating and surveillance requirements are met.
This requires considerable interaction with analysts, analytical managers, compliance, and quality officers in order to solve problems within the business unit related to rating action processing and address operational process inefficiencies.
Essential Accountability:
- Direct ASU personnel by establishing goals in support of both business unit and operations and monitor performance on a regular basis. Supervise and coordinate the day-to-day activity, including providing guidance to resolve/escalate problems and provide solutions.
- Broadly categorized activities include, but are not limited to records management, audit/ compliance/ quality support, rating committee and rating action support. Share learned best practices for ASU activities with ASUs globally and within APAC sub-regions.
- Work with managers to initiate and sponsor continuous improvement and strategic initiatives within the business units for improving, developing, implementing and driving the critical processes related to ASU activities and analytical and operating policies/practices, regulatory and legal commitments, quality assurance requirement and business policies/procedures.
- Monitor and update processes through the effective use of metrics and measures. Create and develop new metrics to support business unit management and process improvements. Regularly update operating performance metrics dashboards such as information about timeliness of ratings, staff capacity of unit and compliance of unit.
- Assume a lead role in overseeing, advising, training and communicating on enhancement of key systems (RPM, RG, RDR) and processes
Requirements:
- Experience in a financial services or professional services environment with experience managing a work team
- Prior exposure to an analytical or regulated environment and an understanding of the ratings process is preferred
- Effective management skills to supervise and train support staff to perform tasks which are sometimes quite technical and require a fair understanding of business rules and processes
- Leadership and team building capability
- Strong interpersonal and communication skills
- Ability to work effectively with all levels of the organization
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