Manager, Application Services Job in Richmond Hill L4b 3P4, Ontario Canada
MANAGER, APPLICATION SERVICES
Reporting to the CIO/Director of Information Technology you will, in partnership with project managers, business stakeholders and partners lead software implementation and development through the complete solution lifecycle. You have strong management and leadership skills and are capable of providing direction, feedback, and guidance to a team responsible for the development, implementation and maintenance of custom and commercial software applications. Implementing the Town’s IT Strategy, you will work closely with client departments to oversee the design, development and implementation of multiple concurrent, corporate-wide systems; manage multiple development projects and application support functions for all town applications. You will: ·Manage teams of internal and external technical and business specialists in the acquisition, development, implementation and support of business applications ·Manage projects and work with project managers, sponsors and other stakeholders to ensure definition of clear requirements and develop and plan strategies that support achievement of business objectives and priorities ·Ensure personal and professional development of staff and encourage a culture that supports the development of innovative and effective business solutions ·Prepare RFPs and RFQs on the acquisitions of hardware, software, application and professional services as required ·Work closely with and manage performance of third party technology vendors to supplement delivery teams and trouble shoot complex technical issues ·Lead the design of detailed application solution plans and test strategies, oversee business testing of application solutions and manage activities to gain client acceptance ·Generate and track resource plan and effort estimates for ongoing operational support ·Establish effective support model and agreed service levels to manage client priorities ·Provide Tier 2 Application Support, identify remediation actions and manage the implementation of improvements. ·University degree in computer science or a related discipline pertinent to the job function ·Experience in systems analysis, design, development, unit testing, system integration testing, implementation and support of software applications, using existing and emerging technology platforms ·In-depth knowledge of and experience with project management tools and applications implementation methodologies ·Demonstrated ability to establish and maintain an effective consulting relationship with internal business clients and external vendors with a strong customer service orientation ·Highly developed leadership, interpersonal, conflict resolution, negotiation, facilitation, problem solving, and communication skills ·Ability to work effectively and collaboratively in cross-functional teams with experience leading, coaching, developing, and motivating staff ·Demonstrated experience in successfully establishing and directing an application development and sustainment team that analyzes requirements, develops and implements solutions and sustains a wide variety of business applications using various technologies ·Knowledge and experience using some of the following or equivalent applications and tools; Class, ACR, ESRI, Oracle Database, Websphere Portal, Java, J2EE, HTML, XML, Crystal Reports, Desktop Computer Operating Systems, LDAP. Salary: $97,727. to $115,030.
Applications will be accepted up to 4:30 p.m. on November 29, 2011. Apply on-line on our website at: RichmondHill.ca
We thank all candidates for their interest, however, only those under consideration will be contacted.