Manager Employee Client Communications Job in The Lakes, Nevada US

Reference Code: 12006682
Location: The Lakes, NV, USA
Education Level: Bachelor's Degree
Description

Maintain a comprehensive and continuous cadence of communications at site level, share learnings with peers across OT and beyond.
Memos
Intranet
Events and meetings
Town Halls
Videos

Support of Site Culture

Lead and plan tactics that align employees to Citi's overall cultural goals.
Quarterly Citi Stars/Recognition events
Site Cultural Diversity through Employee Networks and Monthly themes
VIP visits to site
Site wide and business group VOE efforts
Assist and support company and operation cultural and training initiatives
Partner with other site vendors - Security, Fitness Center, Medical Center, Family center, Bank (where applicable)

Elevate employee engagement through strategic and well planned events.
Manage employee recognition events and communications
Coordinate external volunteer activities and internal collection drives
Maximize the use of the Volunteer Management System
Coordinate volunteer recognition
Participate in staff campus chats, officer rounding sessions, etc. follow up on action items and review w/Leadership Team; direction for change
Provide support and cultural overview/communications for recruitment and new hire positioning

Formulate new and creative methods to communicate to the site, and engage employees in feedback/two way exchanges
Create and maintain various email distribution lists
Maintain Intranet Site (develop, maintain, daily postings)
Coordinate Visuals (posters, banners, bulletin boards, displays, and 1CN updates)
Coordinate Town Hall meetings
Coordinate Officer meetings
Partner with Employee Networks and other employee-based groups
Site photography and video as needed, on and off campus
Provide desktop design and formatting

External Relationship and Brand Management

Protect and elevate the business through positive reputational tactics.
Oversee community board representation and ensure Citi leader assignment and engagement
Represent Citi at community events
Assist in local/regional media opportunities
Coordinate with Citi Communications on public communication in partnership with community partners

Formulate and deliver on various communications strategies

Continually learn and assess global Citi messaging and programs, and apply messaging to site.
Corporate messaging
Coordinate corporate sponsored events
Operational messaging
Crisis management messaging, in partnership with CMRT
Site President's letter, Site Quarterly health Check

People and Administrative Management (where applicable)

1CN Television System (where applicable)

All Sites
Understand the Community Reinvestment Act (CRA) and Citi's funding strategies ( http://www.citigroup.com/citi/citizen/community/about_us.html )
Develop and maintain key community partnerships across a diverse spectrum of key investment areas: neighborhood revitalization, affordable housing, small business creation, access to college, and financial inclusion
Sites in Tier One States ONLY
Provide support, direction and maintenance for State Leadership Council (SLC) and its members; serve as liaison between SLC and Citi Community Development and related parties (Foundation, OHP, etc)
Develop and execute against State Plan, including quarterly updates and SLC meetings
Work in conjunction with Government Relations, as required.

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