Manager of Claims Job in Mooresville, North Carolina US
Manager of Claims
This position is responsible for assisting the Director-Claims in mitigating the company?s exposure to risks related to Workers? Compensation claims by developing, managing and measuring all claims related programs and by managing the claim cost control initiatives of Risk Management?s third party vendors to ensure Lowe?s obtains the most optimal solutions. This position will also be responsible for ensuring compliance with policies and procedures, and vendor service instructions. Additionally, this role will serve as the primary resource for Workers? Comp related communication within Lowe?s Enterprise. Essential Functions and Responsibilities: ? Workers? Compensation Claims Operations Management ? Uses claim trending data to design new processes that improve results; establishes and manages the goals of third party administrator and medical management vendor, providing support for claims resolution via strategic roundtable discussions and authority; conducts monthly claims reviews; evaluates program effectiveness via review of monthly reports and perpetual metrics, providing recommendations on operational enhancements; promotes Lowe?s culture and provides guidance on Lowe?s expectations and industry Best Practices ? Quality Assurance ? Conducts monthly quality assurance reviews of third party administrator to measure compliance against client specific guidelines, ensuring file handling performance meets with Lowe?s standards of excellence and to facilitate prompt and appropriate resolution of claims; coordinates annual independent audits with carrier and external vendors, reviewing outcomes to assess trends or opportunities ? Program Management ? Manages and oversees programs that contribute to the overall success of Lowe?s Workers? Compensation Program which includes Return to Work, Disability Management and Leave Coordination ? Risk Communication and Training ? Develops and maintains internal claim resources and policies and procedures; provides training to Third Party Administrator to ensure state regulatory compliance; and maintains Risk Management website POSITION REQUIREMENTS ? A four-year college degree ? 5 years Workers Compensation claims experience with a Third Party Claims Administrator or Insurance Carrier ? Working knowledge of Corporate Risk Management ? Strong analytical skills ? Excellent verbal and written communication skills ? Self starter capable of handling multiple tasks with minimal supervision ? Solid organizational skills ? Project management experience ? Proficient with Microsoft Office Suite applications PREFERRED QUALIFICATIONS ? 5 - 7 years Corporate Risk Management experience With fiscal year 2011 sales of $50.2 billion, Lowe?s Companies, Inc. is a FORTUNE® 50 company that serves approximately 15 million customers a week at more than 1,745 home improvement stores in the United States, Canada and Mexico. Founded in 1946 and based in Mooresville, N.C., Lowe?s is the second-largest home improvement retailer in the world. For more information, visit Lowes.com.