Manager of Client Service & Operations–Top Tier Financial Firm in heart of Silicon Valley recruitment

DUTIES and RESPONSIBILITIES:

oAct as “right hand” to team’s Managing Director
oIndependently develop procedures for solving client concerns (logistical, administrative, etc) and follow through on resolution of client service projects and operational issues
oServe as client contact for administrative problem resolution and fielding general client questions on spectrum of topics
oSupervise at least three full-time employees; includes interviewing candidates for hire, training team members, overseeing and regulating group workflow and evaluating staff performance
oOpen new accounts
oService existing accounts including cash movement, processing restricted stock, and trading
oExecute all fixed income trades and research bonds to ensure quality and suitability for clients
oTake client orders and provides market quotes
oUpdate clients with quarterly performance reviews, pre-approved newsletters and account information in conjunction with the Financial Advisor or after recapping with the FA
oStay abreast of implement policy changes with minimal disruption to the client experience

EDUCATION, EXPERIENCE, KNOWLEDGE AND SKILLS:

Education and/or Experience

oCollege degree preferred  
o2 or more years of relevant work experience in financial services industry

LICENSES AND REGISTRATION

oActive Series 7, 66

KNOWLEDGE/SKILLS

oFinancial industry and product knowledge
oEvidence of strong leadership skills or previous supervisory experience
oAbility to work in fast-paced/high pressure environment and handle multiple projects successfully
oKnowledge of applicable compliance rules and regulations
oProficient in applicable software applications
oAbility to interact and communicate effectively with colleagues and clients
oExcellent written and verbal communication skills

TEAM OVERVIEW

• One of the top Investment/Financial Advisory teams in the country/Top Tier Financial Firm
• Over 20 years on Sand Hill Road
• Manage $2.5 billion for local Silicon Valley entrepreneurs, foundations, endowments
• Barron's magazine "Top 100 Financial Advisors"
• "Top Investment Team in America," Research magazine