Manager of Customer Experience Job in London, London Uk

JOB TITLE: Manager of Customer Experience - UK's most exciting IT Start-up
LOCATION: Canary Wharf
PACKAGE: Basic: £45K - £55K, stock options

One of the UK's leading start-ups backed by famous investors and led by a superstar young CEO are looking for a Manager of customer experience to ensure customer satisfaction is as high as possible

COMPANY INFORMATION- Manager of Customer Experience

- Hot Start up in the online back up and hosting space
- Led by one of the UK's most successful entrepreneurs
- Backed by major investors and growing at an incredible pace
- Based at the heart of Canary Wharf
- Young dynamic company with career progression and stock options from day

KEY EXPERIENCE REQUIRED - Manager of Customer Experience

- Experience in managing customers, either through a helpdesk or services organisation
- Strong technical background, for example within a NOC, sys admin, developer etc.
- Proven people management experience
- Business quality communication skills - both oral and written - with the ability to analyse complex problems and communicate in a structured way
- Experience in defining product and customer experience

ROLE INFORMATION- Manager of Customer Experience

- You'll need to be a natural manager and leader of people, possess excellent communication skills and have a strong technical background with the ability to understand complex products and environments.

You'll be responsible for the following:

- Management of Helpdesk and Presales teams
- Online help system, knowledge base, FAQs and related customer touch points
- QA and testing of product releases including functional testing and customer experience
- Key contributor to product roadmap and liaise with development team to debug and prioritise bugs
- Involvement with management to ensure customer satisfaction and on-going product improvement

Candidates must be eligible to work and live in the UK.

Please contact Alex Day on 020 8722 8200; CD Sales Recruitment. Please email your CV to presales@cdsr.com

Formed in 1991 with one simple aim - To provide the ultimate IT recruitment service for candidates and clients alike. With nine specialist divisions and over 50 trained consultants CD IT Recruitment is dedicated to solving the recruitment needs of the most demanding markets. Whether you are a company looking for IT professionals, or an IT professional looking for the best selection of vacancies in today's market we offer the best possible service in terms of quality, efficiency and value for money by ensuring the most accurate match between client and candidate.

CD IT Recruitment: National Sales Awards 2010