Manager – Operations Excellence – Retail Banking recruitment
Develop strong long-term client relationships and become recognised as a trusted business advisor.
As the largest industry practice at Deloitte, Financial Services accounts for more than 25% of the UK and global firm revenue. The Retail Banking team covers Retail, Commercial and Transaction banking across channel, middle or back office operations and the associated processes including contact centres, account servicing, payments, card operations, credit operations and collections recoveries.
As a Manager in the team you'll develop your leadership capabilities by effectively managing teams for the delivery of client work whilst also playing an active role in the career development of more junior team members.
The projects you'll work on will be complex and challenging, focussing on designing Retail and Commercial Banking functional operating models, process reengineering, operations improvement, MA support and broader revenue enhancement and cost reduction initiatives.
Benefiting from working with and learning from some of the top experts in our field, you'll develop quickly, add real value and build credibility in the industry. If you join us, it means multiplying your options and extending your expertise.
In this role, you will:
- Deliver complex transformation programmes
- Understand and anticipate client needs based on a strong understanding of retail banking companies and their associated processes
- Guide teams in selecting and applying the most appropriate tools, techniques and approaches to deliver client work
- Manage teams and co-ordinate effective preparation of new retail banking operations processes and/or business requirements
- Understand and anticipate client requirements and develop relationships with key decision makers
- Develop work plans for engagements and produce exceptional deliverables for clients
- Lead business development work, including the preparation of bids and proposals
- Participate fully within the team and take a lead role in the growth of the retail banking practice
To qualify you must possess:
- Relevant experience within a major retail bank, building society or consulting firm directly involved in delivering change across the value chain
- Detailed knowledge and understanding of the UK retail banking industry and market; of specific interest is experience of distribution channels, middle, or back office operations
- Excellent project and programme management disciplines including production of detailed project plans, key quality programme deliverables and working and delivering to strict time constraints
- Exceptional communicator with the ability to articulate complex ideas to all levels of an organisation, and effectively lead and manage all key stakeholders
- Strong understanding of business issues and the latest market developments
- Excellent people management and development skills with a strong focus on team development
- Enthusiasm and passion for the delivery of market leading solutions that make a difference
- All applicants are required to understand risk, how to mitigate risk and protect the firm's reputation
- Knowledge of methodologies including Lean, Six Sigma, ECR, BPR techniques and implementation methodologies would be beneficial
- Full travel mobility
- The right to live and work in the UK