Manager, Program and Business Management Office Job in Pleasanton, California US

Manager, Program and Business Management Office

The Organization Program and Business Management Office(PMO/BMO) for a group of KPIT Corporate Services(CS) Business Information Office (BIO)Portfolios including: the Revenue Cycle IT Mega Program; the Compliance, Legal,and Regulatory Affairs (CLRA) sub-portfolio including ICD-10 for the CS BIO; Medicare Advantage EDS for the CS BIO and the Quality Care Delivery Excellence and Community Benefit, Research, and Health Policy groups. The PMO/BMO provides governance and oversight to all projects within the portfolios and serves as the conduit for providing executive status and integrated financial reporting to leadership. The PMO/BMO provides operational support and guidance to project and program managers while facilitating cross-regional cooperation and leveraging IT resources across the Kaiser Permanente (KP) national portfolio. The PMO provides the framework to ensure that projects are given the oversight and attention necessary to delivery successfully, so that the organization can effectively implement its strategies and achieve its objectives The Position The PMO Manager reports to the Senior Manager responsible for Portfolio Relationship Management and Customer Service. The PMO Manager is a seasoned IT professional with project, program and portfolio management experience. The PMO Manager will be responsible for portfolio planning, budget and financial management and staff work management in addition to workflow supervision and PMO/BMO process improvement projects. The Manager will be a PMO Point of Contact for one or more portfolios. This role will work directly with people at all levels of the organization to ensure that work is funded and conducted within IT guidelines. Essential Functions: - Responsible for portfolio management; providing day to day guidance to clients and evaluating and following up on their project and program deliverables. - Manages team meetings and authors or contributes to all portfolio directed communications and reports from the PMO/BMO. - Ensures that client teams meet deadlines and contributes to Operational Calendar and joint PMO deliverables. - Manages PMO staff activities to ensure operational consistency. - Drives financial reporting data creation for dashboards, issue root cause analysis and follow-up with clients. - Drives budget to forecast to actuals financial analysis to ensure predictable spend and identify required change requests. - Supports client reporting for exception based monthly meetings including: Finance, Quality, and Delivery, as well as the CS Transformation Meetings. - Supports the quarterly roll-up of staffing demand for forecasting dashboards. - Supports preparation of governance committee documentation and coordinates review sessions and timely delivery as needed by clients. - Contributes to overall issue management as well as risk mitigation. - Develops and delivers workflow improvements and trainings as needed in cooperation with other team members. - Facilitates problem solving sessions within the organization and drives problems to resolution. - Encourages and models the open of expression of diverse ideas and opinions. Serves as a role model for clear communication - Becomes a trusted professional and technical advisor to clients, staff and management. Qualifications: Basic Qualifications: - 5 or more years of progressively responsible ITmanagement experience demonstrating portfolio management, communications, planning, budget/financial management, and staffing. - 5or more years of related IT experience including IT Project Management, Program Management Office/Business Management Office, Facilitation, Coordination of Complex Initiatives, and Business Case development including KPI (key performance indicator) identification and benefit realization documentation - Financial Analytics: Experience managing project, program and or departmental budgets, funding agreements, cost tracking documentation, financial reporting, invoicing and accounts payable. - Bachelor's degree or four years of additional equivalent work experience - Experience and track record delivering processes in a large organization. - Excellent verbal and written communication skills, with significant experience in creating and editing communications and presentations appropriate to large, complex organizations - Demonstrated negotiation skills used to influence project, program and team outcomes. - Excellent report analysis and development skills, with ability to create reports and metrics on sub-portfolio's using applications such as Access, Business Objects, Excel (v-look ups pivots), Cognos, etc. - Excellent MS Office 2007 suite use skills. - Project delivery methodology knowledge. - Experience using and storing portfolio, program and project data in Sharepoint team sites. - Business Case and Benefits Realization development experience. - Ability to be a thought leader and change collaborator within the department and with clients. Preferred Qualifications: - Additional experience setting up a program management office and thorough understanding of Program management in an IT environment. - Successful track record leading teams over multiple years and driving results in matrixed resource organizations. - Demonstrated experience and excellence in complex performance reporting and portfolio dashboarding. - Comprehensive experience with the development of detailed delivery metrics, governance body reporting, program management strategies and fundamentals, and program management tool sets. - Must have outstanding communication skills at managing a diverse portfolio of projects through the entire life-cycle utilizing varied approaches from Agile to waterfall. - Must be highly collaborative and able to work across organizational boundaries and cross functional reporting relationships to achieve business and technology goals. - Proven ability to drive change through continuous portfolio management processes and quality improvement across client portfolio through metrics, trend analysis, best practice and standards adoption, and integration of lessons learned.