Marketing Product Manager
It all stems from the values of our “Dynamic Organization.” Values based on a culture of respect, integrity and trust. Fostered by leaders who care, who treat their team well and dedicate themselves to providing what it takes to enhance the customer experience.
Marketing Product Manager - Prepaid business
- Full marketing and strategic support for the U.S. Cellular Prepaid Offering.
- Liaison with multiple teams including Engineering, Sales Operations, Customer Service, other Marketing teams, project teams and vendor-partners for activities supporting Prepaid Wireless products and services.
- Root cause analysis and problem resolution for supporting Prepaid Wireless Data products and services.
- Answer operational questions on Prepaid Data services from both customers and internal stakeholders.
- Supports development of both internal and external SLA and monitoring, working with internal teams and vendor-partners.
- Leads platform issue resolution, coordination of platform roadmap, invoice reconciliation
- Support platform functional enhancements, and vendor management.
- Creation and leadership of cross-functional teams to manage operational efficiencies.
- Support of marketing and training programs, integrated with the RSO and Regional plans, to achieve revenue goals.
- Demonstrates strong leadership and significant influence management skills to gain credibility with, and drive decision-making from, senior leadership and stakeholders across the enterprise.
- Work with a team of product managers to produce financial results based on marketing standards of excellence and with customer satisfaction and the Dynamic Organization as the determinant force.
- Minimum of two plus years experience in product marketing/operations/development is preferred. Relevant marketing experience within the applications/software/telecommunications industry or with a wireless voice/data service provider is a plus.
- BA/BS Marketing, Business or related discipline required. Technical undergraduate education with relevant business/product management experience will be considered, MBA is a plus.
- Strategic thinking coupled with tactical execution is vital for this role.
- Experience fostering a collaborative, yet accountable relationship with vendor-partners is highly desirable.
- Analytical skills, in order to produce actionable intelligence that will drive decisions and increase the profitable success of the prepaid business.
- A sense of urgency to get information to customers and those who support them.
- Ability to prioritize and manage multiple assignments simultaneously is key to success in this position.
- Excellent oral and written communications skills, including experience making presentations to all levels, including senior management required
- Must be able to effectively operate within diverse and cross functional groups, including outside vendors.
- Strong team and customer focused orientation, project management, creative and analytical skills required.
- Ability to analyze issues, develop and deploy solutions within a dynamic environment highly preferred.
As the nation’s fifth-largest wireless carrier, we give you the opportunity to connect with your fellow associates, as well as with your customers. You’ll receive healthcare starting day one, excellent training and development, and the tools you need to address each challenge with confidence. Beyond these, there are also the rewards and recognition of a collaborative, resource-rich environment where people love their work.
We suggest taking a closer look at U.S. Cellular and our way of building careers. We can speak from experience about the satisfaction you’ll feel, but our faces really say it all.
To learn more about our Dynamic Organization or to apply please click here:
U.S. Cellular® is a drug-free workplace and committed to diversity and inclusion.