Medical Billing/Practice Management Support Analyst
UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.
Primary Responsibilities:
- Responds to Client's questions related to the CareTracker applications and functionality via integrated CRM System, telephone, and e-mail
- Applies seasoned troubleshooting skills/techniques to isolate root cause of reported issues
- Accurately and thoroughly documents results, and works both internally and externally to identify, deploy and communicate resolution
- Proactively identifies, develops and implements improvements to product, processes and services
- Works to maintain both product and industry knowledge
- At times acts as a technical resource to others within the team
- Plans, prioritizes and completes work to meet establish objectives
OptumInsight is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.
OptumInsight is one of the largest and fastest growing health information companies. We specialize in improving the performance of the health system by providing analytics, technology and consulting services that enable better decisions and results. We integrate workflow solutions that deliver data in real-time, and create actionable insights - processing health information that relates directly to and affects one in four patients in the U.S, one in every three Medicaid dollars and one in every five emergency room visits. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation Performance.
What can YOU do with the right information? At OptumInsight, the possibilities and the impact are limitless. No matter what your role is at OptumInsight, you'll be empowered to ask more questions, develop better solutions and help make the health care system greater than ever. It's always fresh. It's always exciting. And it's never been more important.