Merchant Support Coordinator – Chase Paymentech Europe – Clerical (Based in Dublin) recruitment
Chase Paymentech, based in Dallas, Texas with European headquarters in Dublin, Ireland, is a business unit of JPMorgan Chase.
As a global leader in payment processing and merchant acquiring, Chase Paymentech is capable of authorising transactions in more than 130 currencies. The company offers European businesses access to a wide variety of global payment methods including many alternative methods of payment.
With a legacy of innovation and vision in electronic payments, Chase Paymentech fuels the success of the Internet's largest brands, currently processing more than 50 percent of global Internet transactions. Offering secure payment solutions, improving cash-flow management, mitigating risk and accelerating funding, Chase Paymentech's unique combination of outstanding service, innovative solutions and financial strength offers solid benefits to European companies both large and small. More information can be found at http://www.chasepaymentecheurope.com
Become part of our progressive, service-oriented company. As a Chase Paymentech employee, you'll enjoy a professional sales atmosphere, with a flair for a team cultured sales environment. You'll play a vital role in our continued growth in the electronic payment industry. Our most important asset is our people; we seek qualified driven individuals that are seeking an opportunity to make a difference in Chase Paymentech.
As part of our expansion we are currently recruiting a Merchant Support Co-ordinator, based in Dublin, Ireland, to support our growth plans.
Role Description:Reporting to the
Senior Manager, Client Services Europe, the Merchant Support Co-ordinator will provide support for Merchant requirements and resolve (sometimes through escalation) merchant questions regarding various problems.
Duties and tasks reflect substantial variety and complexity.
Assignments are broad in nature and will require originality and ingenuity.
The Merchant Support Co-ordinator will be required to apply a comprehensive knowledge of systems, procedures, customers and products to perform a broad range of varied and demanding assignments within the customer service area and serve as a resource to Account Managers and others in the resolution of complex Merchant problems and issues. Some travel will be required and flexibility in terms of working hours is required.
Key Duties:
The successful candidate will be a key partner in the success of the Chase Paymentech European Operation and will:
Resolve inbound Merchant service requests primarily via telephone and email.Manage complex set up processes to ensure effective operation of Merchant service as required.Assist Account Managers with compilation of monthly and quarterly analysis of Merchant transaction data.Provide remote training for Merchants on Paymentech Online and reporting options.Provide support for Account Managers and be a point of contact for Merchants when they are unavailable.Manage Merchant requests and track responses.Set up additional accounts/users on the Chase Paymentech Solutions system.Have involvement in special projects as the needs arise.
Qualifications
Applicants for this position will ideally have a qualification in business administration, finance, marketing or a related discipline, with at least 2 years experience in the area of customer service or support, and have:Knowledge of computer software systems including word processing, spreadsheets and databases.
Ability to provide professional and interpersonal communication when interacting with others.Ability to multi-task.Knowledge of a similar industry is an advantage.Ability to provide professional and interpersonal communication when interacting with others.Proven ability to enhance revenue and market share through effective use of relationship management skills.
Ability to analyse and research to resolve issues.Ability to effectively communicate both verbally and in writing with client and internal contacts.Attention to detail and mental concentration are necessary for accurately performing tasks and tolerating occasional interruptions.Prior experience in the area of project management a bonusJPMorgan offers an exceptional benefits program and a highly competitive compensation package.JPMorgan is an Equal Opportunity Employer.