Messaging Engineer Exchange 2010 is a MUST Job in New York 10022, New York US
The Messaging Engineer is responsible as a team member for full spectrum support of the Messaging and Mobility Environment, reporting to the manager of Messaging and Mobility Services. The firm has roughly 4000 email users and 3000 mobile device users who are distributed globally on high availability messaging servers, BES 5 and Good for Enterprise
The duties of the engineer will include:
· Day to day proactive Monitoring and Maintenance of Exchange, BES, and Good servers
· Manage day to day user support issues that roll up from helpdesk and Branch support. This is direct, user facing support.
· Educating Helpdesk and Branch staff to be able to handle user issues themselves where solution is within their skill and access level.
· Administering, Maintaining and Upgrading the messaging and mobility platforms
· Knowledge sharing with team members, documentation and knowledgebase development to improve the firm’s support abilities
· Evaluate and help implement various evolving solutions to meet Firm needs
· Supporting the environment in other areas as directed by management
Background
- At least 5-7 years of experience supporting and administering messaging in an enterprise environment, preferably financial industry
- Solid background in end user support
Technical
- Experience MUST include direct support of user issues AND server administration; account management; monitoring only, back end only, or user support only responsibilities are insufficient
- MUST have in depth Exchange 2010 production experience and day one ability to support the platform. Experience with 2007 and prior are insufficient
- Must have working knowledge of SMTP, LDAP, Office 2010
- Beneficial to have experience with Good for Enterprise, Autonomy ACA, CA-DLP, SCOM, FIM, Remedy, Sharepoint, Infopath, Exchange related AD aspects
- Beneficial to have Lotus Notes Domino 8.5, or BES5 administration support experience as these are relevant to support the environment (legacy Domino platform)
- Exchange 2010 certification is beneficial