Microsoft Exchange Technical Systems Engineer- NEEDED NOW!! Job in Southfield 48034, Michigan Us
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It is time for a change and CDI can help.
We have an immediate need for a Microsoft Exchange Technical Systems Engineer.
Job Description:
The Microsoft Exchange Technical Systems Engineer is responsible for support of the organizations global Microsoft infrastructure including hardware, Operating system, networking and infrastructure application support, with specific focus on supporting the Exchange 2010 environment.
The current environment is utilizing Microsoft Active Directory 2003, Exchange, Microsoft Windows 2000, 2003 and 2008 servers as well as SCOM, SCCM, OCS, Citrix, and VMware. This environment continues to change and develop with the addition of new technologies, this role is responsible for supporting all currently used technologies (including legacy) and all new technology moving forward.
Responsibilities:
Primary responsibility is supporting the Exchange 2010 environment
Troubleshooting all mail routing and user experience issues with regard to Exchange, Outlook and mobile mail clients (including Apple, Blackberry and Android devices)
Responsible for providing Tier 2 and Tier 3 server support
Manage support requests via ticketing systems. Interface with clients and the Help Desk for issue resolution
Identifies and documents root cause analysis for incidents that result in a service disruption
Provides On-call support (24x7) to assist with troubleshooting, escalation, or recovery of failing equipment
Supports and coordinates installation of server and desktop technology for new projects.
Develops and maintains procedures for equipment installation and configuration support
Coordinates sharing of best practices and policies and procedures
Provides support in the area of systems inventory data, and client agent communication.
Provide data backup and restoration services in accordance to established policies ensuring Federal-Mogul’s data is protected effectively
Support Disaster Recovery services across the region including return to normal operations following resolution of a disaster event
Coordinating of all changes following the approved change control processes to ensure changes to the infrastructure that may affect the service are managed effectively
Engaged with the IS Information Assurance Group to ensure compliance with internal IS standards relating to Infrastructure
Engaged with the IS Performance Management Group to ensure that the desired metrics, relating to Infrastructure are met
Engaged with the IS Global Network Team to ensure that the impacts of future changes are understood and the required capacities and skills are planned within the region.
Engaged with the Client Service Desk to ensure that all calls that can be resolved on first call are being handled effectively
Requirements:
• 4+ years of Exchange 2007/2010 a must, specifically Exchange 2010 strongly desired
• 4+ years experience in a Microsoft network environment
• MCSA, MCSE or other Microsoft certification a plus
• Experienced in managing 200+ server
• Knowledgeable in patching process with SCCM, Software Updates
• Demonstrated ability to create technical documentation
• Working knowledge of network protocols and standards
• Strong experience knowledge of Microsoft operating systems
• Working knowledge of hardware and hardware concepts
• Microsoft network troubleshooting skills
• Ability to communicate effectively with technical staff and end-users
• Highly self-motivated and directed
• Experience working in a team-oriented, collaborative environment
• Good organizational skills with ability to prioritize workload
• Strong experience with all Microsoft technologies such as Active Directory, System Center
• Experience with Citrix and VMware a plus
• Strong interpersonal skills, presentation and communication skills essential
TAKE ACTION!
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Apply NOW and join the CDI Team today.
CDI is an Equal Opportunity Employer
About CDI IT Solutions
CDI IT Solutions provides information technology consulting, outsourcing, project-based services and staffing to optimize a client’s IT infrastructure, reduce overall IT costs, improve service levels and free up capital for strategic investment.
As a quality service provider with 45 years of experience, we have more than 20 locations throughout the US and offer domestic, near-shore and off-shore capabilities. Our 2,500+ dedicated professionals collaborate with our clients to help enhance their bottom line by utilizing leading technology in support of their business strategy, solving complex problems with proven technical expertise/methodology, and/or providing world class resources for their temporary needs.