Multilingual Customer Service reps
Bilingual Customer Service Agent French, German OR Finnish speakers
The Call Centre Agent is responsible for answering ‘pre’ and ‘after’ sales calls, in addition to mail order entry. He or she will be assessed by the number of calls, time on line, average handling time and average speed of answer. Most of the agent’s tasks will be actioned on-line using Oracle (training provided).
Functions:
Answering calls in relation to:
o
General information on products
o
Sample Product Requests
o
Placing a telephone order (entering order on line)
o
Order status
o
Goods not matching original order
o
Shipping issues (tracing orders; returns pick up etc.)
o
Finance queries (processing payments, invoice / statement queries)
o
Upselling mail orders
o
Responding to faxes and letters from Customers
o
Translation and proofing
o
Data input of mail orders
o
Any other duties/projects as directed by Management
Skills/Attributes/Requirements:
Minimum of 1 year
of customer support experience (experience using various communication channels such as chat, phone, email)
Must demonstrate ability to work well in a team contributing to the team’s goals
Need to demonstrate good time management, and good housekeeping
Ability to analyse a problem quickly and resolve it following procedures
Good telephone manner
: courteous, clear speech, good call management, assertive
Very customer service focused, able to deal with customers in a friendly and polite manner
Be fluent in one or more of the following languages:
French, German, Dutch, Swedish, Danish, Finnish, Norwegian, Spanish, Italian, Portuguese
Good English
Computer literate: excellent keyboard skills, familiar with different on-line database packages
Ability to multitask