Multinlingual Customer Care Employee Job in Lille 59000, North Pas De Calais France

BOOKING.COM is the market leader of online hotel reservations in Europe. Since 1996 our team has expanded to over 3500 professionals from hotel, finance, internet technology and marketing businesses and has built a company that provides online hotel reservations in the best possible way. We believe that the passion of our employees is our strength and this is what drives us towards outstanding performance.

Does a successful career to you mean challenges and delivering results?

 

Join us as a CUSTOMER CARE EMPLOYEE in a dynamic, pleasant and sophisticated work environment. A culture that is open, innovative and performance orientated. Our scale and scope, commitment to people, and high standards of integrity make BOOKING.COM a great place to work. If you would like to be part of our team, if you think you can make a difference, have a closer look at this job opening for our office in Lille

As a support between customers and hotels you are responsible for handling pre and post booking (hotel reservations) inquiries.

 

Tasks:

·                  Handle pre and post reservation inquiries by phone, e-mails and fax;

·                  Handle sales requests by phone and e-mail;

·                  Modify, change and/or cancel existing reservations;

·                  Outbound calls to hotels/guests to arrangement special requests;

·                  Liaison between guest and hotel to resolve complaints;

·                  Manage relationships with hotels by providing high levels of customer service and account management support.


Required Skills

·                  Excellent communication skills;

·                  Excellent commercial selling skills;

·                  Problem solving;

·                  Experience with internet and hotel industry;

·                  Sense of responsibility, independent and customer friendly.


Required Experience

·                  Our ideal candidate is fluent both written and spoken in Dutch, German, Italian, Spanish, Arabic, Swedish, Chinese… and/or another additional language;

·                  Available Full-time and flexible in your schedule;

·                  Available to attend a full-time paid training, several start dates in October and November.

 

Interested? Submit your CV and Cover letter in ENGLISH on booking.com/careers!