National Assessing Manager Home Claims
A fantastic opportunity exists to utilise your strong leadership skills as a National Assessing Manager, Home Claims.
You will be responsible for ensuring that home claims are assessed and finalised within specified requirements and timeframes adhering to the rules set down by the business as per the stated technical and service standards, and in line with relevant industry requirements and obligations
Reporting to the Executive Manager General Insurance Claims your key responsibilities will include:
- Managing the assessing function of the organisation
- Responsible for setting and implementing quality assessment
- Monitoring team performance to ensure key performance indicators are met
- Coaching, motivating and developing the Assessing team across VIC, SA and WA;
- Providing driving exemplary customer service levels which exceed customer expectations;
- Balance resource allocation taking into account business requirements and customers' needs;
- Daily involvement with operational requirements of the Assessing team;
- Identifying assessing efficiencies and
- Driving/implementing initiatives.
To be successful in this position you will have proven leadership qualities to "lead" your team to achieve individual, team and divisional goals. Strong communication skills will be paramount to the role, being able to coherently and confidently convey information both orally and written will hold you in good stead to exceed all expectations.
Advertised:
10 Oct 2013 Aus. Eastern Standard Time
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