Network Associate Technician Job in Bedminster 07921, New Jersey Us
Required to understand architecture of wireless voice/data networks; troubleshoot/resolve service impairments in roaming, transport svcs, network hardware software faults, translations, and voice/data network elements. Correlating customer complaints with network element performance to resolve service impacting conditions; driving troubles to resolution by engaging internal and external resources; providing accurate and timely documentation of actions. Also: identifying efficiencies to reduce cycle time in resolving customer troubles; Interfacing with vendors to ensure that defects in software or hardware are corrected at the point of manufacture;. Work with little/no supervision.
Minimum Associates Degree REQUIRED
Minimum 1-2 yr’s exp in wireless voice/data networks required
Knowledge of data network elements and protocols including; TCP/IP, MPLS, OSI, Frame relay, ATM, X.25, RIP, OSPF, BGP, ISDN, SS7, other LAN/WAN protocols.
Reporting, access and troubleshooting tools (Remedy trouble ticketing, Xpercom, Agilent).
Lucent, Nortel, Compaq HLRs, and Motorola databases.
Proficiency in analyzing and interpreting complex voice/data platform messages.
Knowledge of call and digit-by-digit routing translations and dialing plans.
Troubleshooting skills required to analyze complex call processing routing issues. Communications/interpersonal skills.
Ability to gather and analyze info.
PC skills and advanced software knowledge including: Windows, Word/Excel required. Excel Macro's, pivot tables, data import.
Knowledge of UNIX, SQL/MySQL is a plus
Ability to handle multiple priorities simultaneously.
Ability to follow established guidelines.
Organizational skills.
Ability to work in a high-pressure, changing environment.
Ability to work flexible hrs including evenings, nights and weekends required.
The contractors can expect to work second shift AND WEEKENDS. This is subject to change according to business needs. Interviews will be conducted throughout the day, on WEEKENDS and possibly after 5pm.