Network Security Engineer (CCSP) Job in Fleet GU514BY, Southern UK
Job Description:
My leading client a specialist IT services and solution provider are looking for a Network Security Engineer to work in there up to date offices in Hampshire.
Role Responsibilities:
- Provide telephone and remote technical support on products to meet our customers' expectations for quality technical support.
- Troubleshoot incidents in order to restore service for a customer within defined SLAs.
- Troubleshoot logged faults in order to accurately isolate to component level and reduce unnecessary costs associated with providing parts/engineer to site
- Participate in the delivery of other managed services, this may involve tasks such as change implementation, change validation, problem or release management.
- Manage communication and call logging with vendors or 3rd parties where necessary in order to resolve issues.
- Monitor progress against customer SLAs using GSOA systems to ensure customer service levels are achieved.
- Build solid working relationships with key customers and act as a designated engineer with the GSC for those customers.
- Ensuring accuracy and detail in SR Work History for handover and post incident escalations / reviews.
- Highlight errors/discrepancies in the customer data (CRM + Documentation).
- Maintain and develop skills/certifications as required to support Clients.
- Work according to the prescribed processes and procedures. Any deviation from the agreed service levels must be agreed with the customer and documented in the appropriate SR.
- Document and share appropriate knowledge within the GSC to reduce duplication and increase productivity.
Skills, experience and qualifications:
- Comprehensive experience working in a managed service or support environment. Extensive experience working on a range of security products.
- Experience with some of the following is required Cisco and Checkpoint (R60/R65/R70) firewalls, Cisco VPN/IPS appliances and Bluecoat SG/AV proxy servers.
- A strong understanding of security concepts, standards and protocols is required, an in-depth understanding of routing and switching as well as a real-world understanding of the Internet it's technical workings and associated security risks essential.
- Additional experience with security products from the following vendors is desirable, Cisco, IronPort, Bluecoat, Checkpoint, Fortinet, McAfee, Nokia, Juniper (Netscreen) and RSA.
- A minimum of CCSP or equivalent level certification required (or demonstrable progress towards this level of accreditation).
- Additional vendor certifications and industry security certification such as CISSP desirable.
- Good communication and documentation skills required.
In Return:
You will receive an extremely competitive salary along with comprehensive company benefits. This is a phenomenal company that will provide you with invaluable experience at the highest level and is certain to be an important step in your career.
Benefits include; health care, life assurance, pension and free car parking and much more!
If you feel you have the ability to excel as Network Security Engineer please forward you're CV.
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