Network Technician Job in Portage, Michigan US
Network Technician
Job Summary Under limited supervision, responsible for the installation, testing and repair of network hardware and solutions at customer locations as well as within Charter Facilities. Essential Functions of the position Actively and consistently support all efforts to simplify and enhance the customer experience Perform network installations and maintenance, trouble shoot, repair and modify video, voice and data network equipment Respond to equipment failures, trouble shoot and repair equipment while providing the customer with productive communications regarding the repair process Perform ongoing maintenance and testing of networks and network related equipment Work with technical support personnel to diagnose and correct service related issues Perform other duties as requested by supervisor Preferred Qualifications Skills/Abilities and Knowledge Moderate understanding of IP networks Basic understanding of Time Division Multiplexing (TDM) Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment Ability to accurately measure distances, using tapes or other measuring devices Ability to carry, climb and operate extension ladder, (approx. 32 ft high and 90 pounds) Ability to climb poles using gaffs, hooks and climbing belt as needed Ability to differentiate between different sizes and colors of wires Ability to make cable connections in tight spaces by bending, reaching, twisting Ability to operate appropriate computer or test equipment associated with position (e.g. signal level meters, ohm meters, etc.) Ability to perform job from high places (i.e. poles and roofs) Ability to work while standing 50 - 70% of the time Ability to work with small components and wires to make cable connections Ability to use handheld communication devices and applications Ability to use personal computer and software applications Knowledge of company products and services Education High School Diploma or equivalent Technical school training or equivalent work or military experience Associates in electronics or other related experience preferred Related Work Experience 1-2 years experience, including IP networking experience Installation and repair of WAN/LAN related equipment experience Certifications and/or Licenses CCNA desired Valid driver's license with satisfactory driving record within Company required standards Working Conditions Exposure to dust, dirt, noise, insects, cleaning solutions Work at all times of the day or night Work performed near power lines and electricity Work and travel in inclement weather Frequent day travel within 150 mile radius; occasional overnight travel