Online and Mobile Fraud Prevention Manager
Group Security is responsible for the protection of the Bank's people, physical and monetary assets, information and intellectual property from fraud, loss or harm. Group Security supports the Group's domestic and international operations, including subsidiaries and joint ventures where the Group holds a controlling interest. We are accountable for group-wide frameworks and assurance relating to protective security, fraud and corruption control, reporting of fraud and unethical behaviour, and business continuity management. We also provide a full range of physical security, financial crime, investigations, and anti-money laundering (AML) services to business units.
The Online Fraud Assessment Centre provides the required monitoring, assessment and actioning of fraud and information security incidents detected by the suite of detection tools 24/7.
The Role:
The Online and Mobile Fraud Prevention Manager is responsible for the development, implementation and ongoing leadership of Group Security's online mobile fraud management program. The role contributes to group strategy through customer focus, technology and strength, by developing customer focused solutions to minimize the impact of fraud to the organization and its customers.
Responsibilities will include:
- Manage the planning, execution and completion of mobile fraud incidents in accordance with GS operational procedures industry standards-
- Properly analyse fraud incidents by
- developing online mobile fraud incident analysis plan;
- sourcing relevant information;
- determining the control weakness;
- maintaining effective process for collection of evidence
- seeking legal opinion where required
- Work with relevant business risk partners to ensure that solutions are implemented to close identified control gaps prevent further fraud
- Engage with CBAcert and other forensic experts as required
- Prepare incident reports and provide progress reports on fraud incident progress to internal teams
- Maintain an up to date focus on online and mobile financial crime and information security related trends, emerging issues control improvements
- Contribute to and participate in relevant internal and external forums to understand global mobile and online security initiatives and share knowledge
- Represent the bank at criminal/civil proceedings and IR issues as required
To be successful in your application you will have:
- Understanding of CBAs online and mobile products including Netbank, CommBiz, CommSec and Kaching
- Experience in online and mobile fraud prevention techniques
- Demonstrated technical/forensic skills
- Ability to build and maintain strong customer relationships
- Excellent communication skills, ability to influence and engage stakeholders at all levels
- Ability to identify procedural inefficiencies or weaknesses and recommend improvements
- Tertiary qualifications in a related discipline are desirable
Advertised:
14 Nov 2013 Aus. Eastern Standard Time
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