Operational Implementation & Channel Support Manager
One our clients based in Hampshire is currently recruiting for an Operational Implementation/ Channel Support Manager, to ensure the smooth delivery of a new programme, within the customer churn and retention project. The key focus of this role is to provide delivery implementation support across potential movers and retention functions (inbound and outbound) on activity undertaken in the churn programme. You will be able to ensure reactive and proactive test and learns plans are developed with agent engagement and insight, lead development of agent tools and support implementation of test and learn activities. The successful candidate will have excellent communication skills at all levels, be able to demonstrate a flexible approach to changing work loads, and will ideally come from a Telecom or Utilities background. This is an excellent opportunity for an experienced team lead, or manager looking to take the next step to a higher level of management. Experience working on projects managing high volumes of data relating to contact/ call centres is essential for this role. You will be managing the development of consultant toolkits, through the implementation of the new churn programme. This role will involve travel to other UK sites within the organisation, (which will be paid for by the company). If you are proactive, with an eye for detail and committed to delivering high standards to maintain customer and client relationships, please send your CV for a quick response.
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