Operations Engineer

Job Description
Available Openings: 1
Job Title: Operations Engineer - Exchange
Job ID: 84343

Location: Minneapolis, MN

Business Unit: Technology
Full/Part Time: Full-Time
Eligible for Relocation: N
Regular/Temporary: Regular
Travel Percentage: None
License:

About Ameriprise

Focused on people, not just our bottom line.

Here, you'll be part of an inclusive, collaborative culture that rewards you for your contributions. You'll work with other talented people who share your passion for doing great work that's in the best interest of our clients. And you'll have plenty of opportunities to make your mark at the office - and a difference in your community. So if you're talented, driven and want to work for a company that cares, put a rewarding career more within reach at Ameriprise Financial.

Responsibilities
* Perform moderately difficult and independent assignments in the troubleshooting, problem diagnosis, problem resolution and ongoing production support for one or more technologies within the technical area of expertise. Responsible for designing, reviewing, approving and deploying robust, stable and manageable solutions while minimizing hardware/software/network downtime. Periodically assist in the procurement, configuration, and integration of new technologies.
* Ensure the up time and response time SLAs/OLAs for services are met and or exceeded. Pro-actively monitor the stability and performance of various technologies within area of expertise and takes appropriate corrective action prior to an incident or problem occurring.
* Recommend, deploy and document strategies and solutions for software/hardware/network engineering problems/incidents based upon comprehensive and thoughtful analysis of business goals, objectives, requirements and existing technologies. Independently identify key issues, patterns and deviations during the analysis.
* Manage effective relationships and works in partnership with leadership, team members, vendors, and contractors to deliver robust technical solutions ensuring that service level commitments and project time lines are maintained.
* Participate and provide input in the continual refinement of processes, policies and best practices to ensure the highest possible performance and availability of technologies.
* Create, maintain and update documentation of detailed design documents, diagrams, engineering specifications, build changes, models, troubleshooting and support guides, systems metrics and Standard Operating Procedures as required to ensure operational excellence.

Required Qualifications

* 5-7 years experience with Microsoft Exchange.
* Experience with Active Directory Administration and Support.
* Ability to support working outside of normal business hours to provide after hour or "on-call" support when necessary to solve high profile incidents/problems.
* 7 by 24 hour support required.
* Highly innovative problem solver with strong analytical and customer service abilities required.
* Ability to communicate and articulate technical information across various organizational levels.
* High reasoning aptitude and ability to quickly understand complex operating environments.

Preferred Qualifications

* Strong communications skills both verbal and written.
* Implementationarchitectural experience in Exchange /Mobile/OCS infrastructure supporting 5,000 users.
* Participate in the design troubleshooting of Messaging and Collaboration infrastructure, ensuring that the designs are maintained.
* Demonstrated ability to lead vendors and business partners and drive results with an extreme sense of urgency.
* Experience providing end-to-end technical leadership across heterogeneous complex technical environments.
* Able to read technical infrastructure design documents and offer improvement suggestions or point out potential areas of improvement.
* Expert hands-on level experience in upgrade, tuning and maintenance of Exchange and OCS servers and supporting component.
* Passion to stay up-to-date on vendor releases, capability updates and roadmaps.
* Ability to effectively coordinate with vendors to perform regularly scheduled updates of the infrastructure.
* Experience with deployment of Exchange within a VMware ESX environment.
* Experience with Active Directory 2008 architecture, structure and process integration with Messaging and Collaboration services.
* Experience with ITIL Service Management structure, roles and responsibilities, particularly problem management discipline.
* Experience with OWA and SSO integration using CA Siteminder.
* Experience with Powershell.
* ITL certification.

Disclosure

Brokerage, investment and financial advisory services are made available through Ameriprise Financial Services, Inc. Member FINRA and SIPC. Some products and services may not be available in all jurisdictions or to all clients. Ameriprise Financial Services, Inc. is an Equal Opportunity Employer.

© 2011 Ameriprise Financial, Inc. All rights reserved.