Operations Manager – Antwerp Belgium recruitment
The person will also be responsible for the management and coordination of the day-to-day activities of the business operating units to include call, claim, client services and quality in Antwerp, Kula Lumpur and Miami offices.
This position is involved in formulating and implementing the operations strategy and policies. Assists in the development and administration of business goals, objectives and plans. Develops new operations procedures and systems, and enhances existing processes to achieve optimal efficiency.
Key Responsibilities:
- Develop and communicate a global service vision for the organization. Establish a communication protocol for the department to ensure understanding and alignment across the business (Cigna Global Health Benefits)
- Working with the field operations and management, gain buy-in to the strategy initially and then on-going. Leverage these resources to help shape the service offering in the future.
- Maintain a proactive work environment through integrating processes across the business, improving processes through redesign to make the business more efficient while maintaining an on target timeline for reaching business objectives. Accountable for making decisions that will affect the business outcome in the organisation.
- Ensure that all activities are done to meet targeted metrics and in compliance with regulations.
- Partner proactively and strategically with sales and client management leadership to address client service issues, ensure SLAs are met or exceeded.
- Improve efficiencies in the productivity and costing of the companys back office operating functions (manage resources consistent with local expense targets).
- Execute annual and long-term operational business plans with the goal of supporting development and continued growth of business.
- Oversee the management of risks to ensure compliance, control of business risks in support
MINIMUM REQUIREMENTS
- BS degree, Masters degree preferred.
- Ops management/leadership experience with service delivery experience preferred (in a variety of operational roles).
- Experience in business strategy development and planning.
- Experience managing cross functional groups an advantage.
LEARNING AGILITY COMPETENCIES
- Decision Quality
- Organisational Agility
- Innovation Management
LEADERSHIP COMPETENCIES
- Assessing Talent
- Motivating Others
- Managing and Measuring Work
- Managing Through Systems
- Perseverance
OTHER REQUIREMENTS:
- Ability to deal with diverse cultures and at the most senior level of management.
- Capable of effectively managing conflict and change, resolving problems expeditiously in a changing environment.
- Excellent communicator with proven ability to enlist support of staff and the most senior level of management. Strong influence management and negotiation skills.
- Strong business acumen and bottom-line driven.
- Strong relationship builder with ability to influence and establish relationships with a diverse group and across geographic locations.
- Strategic thinker with ability to conceptualize and formulate plans and actions as a key management team member.
Cigna is a leading International Private Medical Insurance provider with a superb reputation within the U.K and Global market place.
Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Michael Page.