Operations Manager – Retail
The Role
With your extensive retail experience you will be an integral part of the Central Operations Team that support multi-brand retail operations in the Lebanon and ensure regional profitability.
You will:
- Focus on KPI compliance and action plans targeted at loss prevention, audit, customer service and customer feedback scores
- Mitigate risk and protect the company and brands' reputation
- Visit stores and identify areas for improvement ensuring retail best practice initiatives are in place
- Monitor trading hours and trading and promotional license compliance
- Visit the warehouse regularly and review supply chain activity to ensure stock flow into stores is managed efficiently
- Support the expansion of all brands within Lebanon
- Assist with store openings and project manage new mall openings in conjunction with all Alshaya partners
- Help chair weekly operations meetings and drive relevant agenda points
- Build strong relationships with mall management/marketing teams to ensure Alshaya maximises every opportunity
Qualifications and Requirements
To apply for this role you must have considerable experience gained in retail, specifically working in large multi-country, multi-brand organisations.
In addition to this experience you will have:
- Strong communication skills and be able to set clear direction, motivate, influence and guide stakeholders
- A high degree of self motivation with a disciplined pro-active approach
- Effective project management, organisational and prioritisation skills
- A developed management style with a mature and logical approach to problem solving.
Arabic language skills an advantage.
About Us
M.H. Alshaya Co. is a leading international franchise operator for over 70 of the world's most recognised retail brands, including Starbucks, HM, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang's, The Cheesecake Factory, Victoria's Secret, Boots, Pottery Barn, Office Depot and KidZania. The company operates over 2,500 stores across 8 divisions: Fashion Footwear, Health Beauty, Food Service, Optics, Pharmacy, Home Furnishings, Office Supplies and Leisure Entertainment.
Alshaya's stores can currently be found in 19 markets across the Middle East and North Africa, Russia, Turkey and Europe and the company employs more than 36,000 people from over 110 nationalities.
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