Operations Quality Assurance Manager Job in Beaverton, Oregon US

Job description
Seterus, Inc. is seeking an Operations Quality Assurance Manager who will cover a wide spectrum of disciplines that generally include non-exempt administrative or production related activities. Full responsibility for all personnel matters which include leadership, guidance, and training of staff to ensure that business objectives and customer requirements are met. Discharge the basic management responsibilities and assumes additional responsibilities as assigned.

Essential Functions:
1. Manage and coordinate all staff and department functions under Operations Data Integrity / ARM Administration
2. Implement policies and procedures
3. Manage special projects as requested by Upper Management
4. Serve as liaison between Operations and other departments in Data Integrity / ARM Administration and other servicing matters
5. Manages staff training and assists in career development
6. Publish monthly performance reports
7. Manage presentation of departmental overview for clients and oversight agencies
8. Oversee vendor performance and address deficiencies
9. Administer and expand data integrity processes
10. Eliminate corporate losses associated with inaccurate data contained in servicing platform
11. Prioritize department workflow
12. Develop executive summaries based on sample review populations
13. Continuously refine the processes and expand the scope of Seterus' Data Integrity Program

Skills
Environment:
Professional knowledge related to department or function

Communication /Negotiation:
Regular contacts with peers/line management to influence/negotiate. May have regular external contacts to resolve issues.

Problem Solving:
Recognizes problems. Independently manages or as part of work team develops solutions based on business knowledge and analytical skills. Understands impact on department or function.

Contribution/Leadership:
Manages routine operational activities/departments consisting of non-exempt and/or exempt employees. Receives guidance from upper management. Influences staff. Understands department and function mission and vision. Coordinates activities of less experienced or less knowledgeable team members.

Impact on Business/Scope:
Accountable for individual and department results. High degree of judgment required as decisions significantly impact other departments/customers. Participates in function or leads for department overall program planning objectives. Has direct control of department budget. Contributes by supporting activities that are subject to business measurements, impact customer satisfaction, or impact immediate costs or expenses.

Minimum Qualifications:
1. College degree with graduate degree preferred or combination or related experience and education
2. Five to ten years of mortgage servicing experience in an operations environment or equivalent combination of education and experience
3. Three to five years supervisory experience
4. Critical thinking skills
5. Initiative and self-motivation abilities
6. Six Sigma experience is a plus

Required

Preferred

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.