Operations Specialist II (business analyst) – Global Financing Services recruitment

At our company, we have been helping our customers and communities for over 190 years. Working with us means being part of a team of talented, passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance.

BMO Financial Group is committed to an inclusive, equitable and accessible workplace. By embracing diversity, we gain strength through our people and our perspectives.

MANDATE
Accountable for the effective implementation of change management related to new and/or revised systems and product services provided through the business unit, ensuring minimal disruption to the business.   Act as the escalation point for business issues related to small- to medium-sized projects, and serve as a main integration point for technical projects/ change management initiatives for the assigned business unit. Accountable for one or more of the various stages of the project lifecycle including idea and opportunity assessment, business case development, solution design development, initiative implementation, and/or play a critical role in maintaining/ sustaining business as usual state for small- to mid-sized projects/ initiatives in support of the assigned business unit.  Accountable to provide business/ operational subject matter expertise (SME) and knowledge to projects.  This role meets objectives within a twelve-month time horizon.

Knowledge
• University degree/college diploma or equivalent work experience
• 6 to 8 years of project-related work experience
•       Strong commercial lending experience is required
•       Knowledge of Loan IQ and APMS is a definite asset
• Solid understanding of the Software Development Life Cycle (SDLC) and its relationship to business systems design and implementation
• Familiar with established process analysis and improvement tools  
• Familiar with products, operations and market practices
• Solid knowledge of testing strategies, test plans and execution
• Solid knowledge of conversion, parallel and implementation processes
• Strong knowledge of process and/or project management
• Solid knowledge of standard desktop applications used by the business unit
• Advanced knowledge and understanding of the business unit’s key products and services, processes and controls
• Solid understanding of the business unit’s risk and regulatory requirements
• Solid knowledge of the business unit’s transaction fulfillment procedures
• Solid knowledge of departmental systems and applications
• Solid understanding of internal business partner’s business, services and organization

Skills
• Advanced analytical and problem-solving skills, with ability to analyze a component or components of a process to optimize system functionality
• Advanced decision-making skills
• Tolerance and flexibility for resolving ambiguities
• Advanced change management skills
• Strong prioritization skills
• Strong planning skills (re finance, resource, strategy, business)
• Strong risk management skills
• Solid negotiation skills
• Strong customer service and relationship management skills
• Strong facilitation/ presentation skills
• Strong conflict management/ resolution skills
• Coaching, mentoring and training skills
• Strong teamwork and team leadership skills
• Strong written and oral communication skills, with the capability to present and articulate complex concepts
• Strong multi-tasking skills covering a wide range of challenges which are independent and distinct  
• Ability to translate business requirements into system solutions according to Bank standards
• Ability to document requirements, acceptance test plans, conversion and implementation plans
• Ability to support PO during business contingency

BMO Financial Group thanks all applicants. We advise only those who qualify for an interview will be contacted.

www.bmo.com/careers