Operations Specialist- Mpls National Accounts – Eden Prairie
Company Description
At C.H. Robinson Worldwide, Inc. our roots run deep. In 1905, Charles Henry Robinson started a small produce brokerage that developed the traditions and standards of service that shaped the Fortune 500 Company we are today. As a global provider of multimodal transportation and produce services, we are headquartered in Eden Prairie, MN and operate through a network of more than 7,000 employees in more than 235 offices in the United States, Canada, Mexico, Europe, Asia, South America, Australia, and the Middle East. We are the largest third party logistics (3PL) company in North America, and our services extend to more than 35,000 customers globally, ranging from other Fortune 500 companies to small businesses in a variety of industries.
Our people are our greatest asset and create a unique corporate culture that has built strong relationships with customers around the world. They execute our tradition of service on a daily basis and take pride in sustaining our dynamic leadership in the transportation logistics industry. You'll feel the energy the moment you step into one of our branches. That energy is what inspires us to find motivated individuals to join us in our quest to find solutions, develop innovative technology, and provide exceptional service to our customers.
Position Description
The Operations Coordinator position is an integral part of a successful sales team in our branch offices. This position ensures operational excellence by supporting both internal and external customers. The main focus of this position is to assist the sales team with managing carrier information and ensuring the accuracy of load information within our systems.
Responsibilities
- Build orders and loads in CHRW systems according to customer requirements specified in SOP
-Set appointments with shippers and consignees
-Tender shipments as specified in SOP (online, EDI, phone, email)
-Gather shipment status from carrier sources (online, EDI, phone, email)
- Update orders and loads with actual shipment specs and status according to SOP
-Generate customer invoices and create customer aging reports according to SOP
-Process carrier payment according to payment terms
-Generate standard reports for customers, carriers, and internal partners
- Notify Account Manager and Supervisor of exceptions to SOP
-Support quality control through the entry of quality information into systems
- Identify opportunities for increased efficiency with processes and communicate to Supervisor
- Alignment with Account Management on account control plans and performance expectations
- Understands and executes operational functions across the lifecycle of load and across customers
-Supports teammates to ensure all customers needs are met
- Answer inbound customer/vendor calls with load tender information.
-Utilize systems to maximize productivity and result
-Support growth of office through support of Supervisor projects and implementation
- Set and complete SMART goals
-Tied to Career Development
- Tied to Office/Area KIA???s
- Goals reviewed semi-annually
Required Qualifications
- Success working in a team environment
- Excellent communication and interpersonal skills (verbal and written)
- Strong attention to detail
- Good follow through
- Self-motivated and able to work independently
- Strong organizational skills
-Ability to work in a fast paced environment and manage heavy workloads
-Experience in problem solving
- Knowledgeable in MS Office applications (Excel, Word, Access, Outlook).
Preferred Qualifications
High School Diploma and Previous Industry Experience
Benefits
We offer excellent benefits including medical, dental, and vision insurance, prescription drug coverage, paid holidays and vacation, disability insurance, life insurance, 401K with company match, profit sharing, Employee Stock Purchase Plan, and the opportunity to prosper in a growing Fortune 500 company.
Equal Opportunity Employer
C.H. Robinson Worldwide, Inc. Equal Opportunity / Affirmative Action Employer
If interested, please apply online at http://track.tmpservice.com/ApplyClick.aspx?id=1420044-1789-8572