Operations Support Coordinator Job in Edina, Minnesota US
Operations Support Coordinator
Position Details: Job Title: Operations Support Coordinator Division: Benchmark Learning Location: Edina, MN Department: Student Services Reports to: Director of Student Experience Type of position: Full time Position close date: 04/05/12 Our team is seeking an Operations Support Coordinator to complement an already successful and talented team. This full-time position reports to the Director of Student Experience and will be a member of the Student Services team, but will work cross-functionally with Education, Sales, Marketing and other business line owners. Overview The ideal candidate possesses a keen eye for details, and understands the impact that the precision in their work has on the business, our customers, and fellow employees. The candidate will question and assess for understanding so that they utilize the right tools and skills necessary for coordinating, managing and performing key business tasks. Being accountable to critical metrics, meeting timelines and specific actions are key for a successful and quality customer outcome. The candidate will be detail-oriented, have the ability to think analytically, and have proficient and accurate typing skills. Additionally, excellent people skills, strong verbal and written communication skills, and a strong willingness to learn and grow are of high importance. The candidate will work closely with the Scheduling Managers to assist with our training management system that schedules educators, books training rooms and documents course objectives. The candidate will successfully perform tasks, requests and special projects with the highest of quality. Some of the responsibilities may include but are not limited to: * Support and collaborate with the Education, Sales, Marketing and Student Services teams. * Enter public, private, custom and partner events into the training management system, and update these events as needed. * Perform course content changes, updates and new additions. * Maintain Instructor Skills Matrix. * Manage and monitor course request lists, and notify Schedulers when lists have reached critical numbers. * Perform special research projects and competitive analysis. * Participate in weekly Scheduling Meeting. * Document processes and best practices. * Greet students attending classes via Benchmark Learning's virtual learning solution. * Assist with student break room duties and front desk coverage. * Perform other duties and tasks as needed. Traits of a Successful Operations Support Coordinator Include: * Effective and open communicator * Quality focused * Responsible, accountable, reliable and dependable * A learner and pushes to grow in new ways * Process-oriented, detail-oriented, precise and organized * Exhibits analytical and questioning behavior * Able to understand multiple needs and connect them to a project * Thinker - looks for the big picture and understands how their role fits into our success * Listener - seeks to understand * Productive, efficient and strong time manager * Natural coordinator and project manager * Customer-service focused - friendly and approachable * Caring and empathetic * Proactive in suggesting and providing solutions, takes initiative, and anticipates customer needs * Flexible and open to new ideas * Resourceful and creative * Able to work independently as well as collaboratively, and know when to balance the two * Calm and even keeled demeanor in the middle of a storm of inputs Minimum Qualifications * Requires a 2- or 4-year degree in Business, Liberal Arts, Communications or related field of study * Minimum of 1 to 3 years as a business professional * Proficient in Microsoft Office Suite required with a desire and willingness to learn more as needed * Proven aptitude with computers in general * Exceptionally good with details, self-management and multitasking * Excellent decision-making and problem solving skills, and the ability to make informed judgments * Proven analytical skills and dedication to accuracy and quality * Strong written and verbal communication skills * A highly reliable and responsible individual that enjoys working within a team atmosphere * Proven ability to work efficiently under tight deadlines * Proven ability to see a project through to its completion and ensure its success Salary/Compensation * Depending on qualifications. * As an employee, you and your dependents can take Benchmark Learning classes at no cost including project management, leadership and more * As an employee, you and your dependents can take classes at Globe University and Minnesota School of Business for the cost of books and lab fees * Competitive Medical, Dental and 401K program About Us Our employees have the opportunity to make a difference in the lives of our students, customers, and fellow employees and this is just one of the reasons we've endured for over 35 years we are passionate about serving others. Our commitment to excellence and student success has earned us and global recognition as a premier education provider. At Benchmark Learning, we truly care about our employees, customers and students. We practice open communication, open book management and have a liberal benefits package. Each employee is held accountable for delivering results in a professional, respectful, and ethical manner that speak to the core values this company was founded upon. All employees are expected to continually grow and develop their skills through experience and education. If you want to have fun and make fun happen, then don't hesitate to join this award-winning team. Background screening will be conducted on final candidate as part of the hiring process. HE# CB#