Order Management Manager Job in Cork Ireland

Order Management Manager /Customer Service (Bilingual). 

Working with a multinational company who are rapidly expanding and are now seeking an Manager for their Order Management /Customer Service Team (Bilingual)

Duties:

 Fully responsible and accountable for the management of a team of 10-15 customer order management employees.
 Supervision over customer service, call management processes.
 Assigning of customer services resources to operational day to day activities.
 Successful and accurate absorption of migrating countries to SAP.
 Execution of internal controls and compliance
 Ensure operational goals and targets are met
 Manage Tier 1 2 customer disputes – point of contact for escalation of complex issues.
 Financial inventory management processing
 Audit request preparation for internal and external auditors related to SOx, interim, statutory and year end financial statement audits including relationship management.
 Coordination and oversight of order to cash processes.
 Lead and implement process improvement projects and optimisation opportunities related to Order to Cash processes
 Work with the Senior Manager to develop and maintain relationship with markets
 Develop and manage KPI’s and SLA’s
 Management of operational issues and resolution
 Develop and deliver presentations.

Experience/Skills
 5 years experience in a multinational
 SAP experience
 Strong people management skills is essential
  University degree in accounting/business or equivalent.
• Second Fluent European Language a distinct advantage.
• Proficient with Microsoft Office software (EXCEL, WORD, etc.)

Please email your CV to modriscoll@sigmar.ie or call Marie O'Driscoll on 021-4315770 to arrange an immediate interv