OTC Collateral Client Service Rep
Our client, a leading global financial services firm with assets of $1.2 trillion and is a leader in investment banking.
They are currently recruiting in the Bournemouth area and looking for passionate, career minded professionals with excellent communication skills and keen to work in fast paced environment.
The team is primarily responsible for:
Management of a portfolio of clients, providing consultation and expert advice.
Facing internal and external clients, to involve resolving relationship issues and significant client matters on behalf of the business.
Issuance, receipt and monitoring of margin calls in accordance with the terms of the collateral agreements for OTC Derivatives.
Resolution, control and escalation of collateral disputes and fails to senior management and credit risk teams.
Recording, reconciliation and control of cash or securities received/posted as collateral.
Key objectives of this team will be to provide clients with the option of receiving single consolidated reporting/statements, a single funding point for settlement activity and a single point of contact for supporting daily activity across Derivatives Collateral Management, Derivatives Settlements and FO. The Client Service Representative will deal primarily with buy-side clients (Hedge Funds, Investment Advisors/Asset Managers) and will develop partnerships internally with various Marketers/Salespeople, individuals in Prime Brokerage, Credit Executives, Middle Offices, and Line of Business Operations Teams.
Duties:
This role will report to one of the Margin team managers in Bournemouth and be responsible for a combination of the following;
Continued development of the Clearing Client Service offering
Client Onboarding/Testing effort as required
System Testing/User Training
Providing a flexible approach in order to support the prime brokerage/clearing businesses in a continually changing market environment.
Ad-hoc Data manipulation/analysis
High level of customer interaction.
Generating collateral statements and sending calls to clients for both standard and non-standard agreements.
Answering of incoming collateral calls.
Agreeing on the amount and type of collateral to be moved.
Follow up on any counterparty fails.
Reconciliation and dispute resolution with regards to large disputes or credit sensitive customers.
Agreement of coupons due on securities held as collateral.
Month end tasks including the agreement of interest on any cash collateral held/delivered.
Timely resolution of incoming queries regarding a client’s portfolio. Escalation of issues.
Skills Required:
3-5 years External Client services experience, or similar experience interacting with senior/demanding internal clients.
Working knowledge of OTC Derivative products, Futures and Options, or similar background.
Problem solver with the ability to assist in the development of solutions for clients.
Proven experience of effective relationship building with a wide variety of stakeholders, for example; Clients, Credit Execs and Business Partners.
Must have a proven track record of providing advanced client service.
High level of accuracy and attention to detail is required.
Ability to work with minimal supervision.
Excellent client communication skills and telephone manner and a strong ability to build client relationships.
Must be highly numerate with good keyboard and core system (Outlook, Excel, Word) skills.
Strong Risk and Control Awareness – with the ability to push back on stakeholders when risk/controls could be compromised.
Must possess heightened communication skills, as the role involves detailed interactions across multiple lines of business and core processing areas.
Strategic thinker, able to review and implement process improvements.
Benefits:
Low cost shuttle bus available as there is no on-site car parking available
On-site facilities
Competitive day rates
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