Outbound Account Specialist
Job ID: 62
Position Description:
Banc of America Merchant Services, LLC is the result of a strategic alliance between Bank of America and First Data Corp. As an industry leader with a powerful commitment to the merchant business, Bank of America Merchant Services delivers a comprehensive suite of innovative payment solutions to merchants of all sizes. We are the largest processor in the world today with over 12.9 billion credit card transactions processed annually, representing approximately 380,000 merchant based relationships. We have industry-leading products, world-class technology solutions, an expansive geographic footprint, and 1,500 full-time associates. We offer outstanding career opportunities and advancement and we promote a healthy work/life balance through special benefits and programs. Bank of America Merchant Services is an Equal Opportunity Employer, M/F/D/V.
Summary
Bank of America Merchant Services is looking for an Outbound Account Specialist in Coral Springs, FL. This role will place outbound calls to customers in an engaging and energetic manner to proactively promote the Bank of America Merchant Services brand and value proposition.
• Engages customer decision-makers and explains the benefits and features of our products in a relevant way that gains the customer's interest and commitment.
• Assesses and identifies customer attrition risks and follows prescribed procedures to mitigate those risks.
• Utilizes various BAMS systems in an effort to identify, research, and resolve operational issues in response to outbound contacts.
Position Requirements:
Minimum Qualifications:
• Bachelor's Degree and/or equivalent employment experience.
• Minimum of 1 year experience in a financial services or payments industry Customer Service role.
• Understanding of payment industry products and services
Preferred Skills:
• Strong verbal communication and listening skills.
• Ability to project a positive, professional, and highly enthusiastic personality via the phone.
• Ability to comprehend detailed and wide ranging procedural and product information
• Demonstrated ability to analyze customer needs and potential risks.
• PC literate and competent in Microsoft Office.
• Ability to work independently with minimal supervision.
• Ability to multi-task in a fast, paced environment
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