Outbound Contact Solutions Advisor (Outbound Dialler & Automated Voice Messaging) Job in Manchester M600al, North West Uk
Our customers value our ethics and expertise
- Provide specialist input, advice and guidance to multiple business areas, and to assist the business areas in achieving their targets via outbound dialler and Automated Voice Messaging (AVM) systems.
- Manage dialler and AVM campaign set up, strategy and maintenance and work closely with real time/intraday teams
- Work within a strong culture of teamwork, mutual respect and social responsibility
- Benefit from our investment in your personal and professional development
As an Outbound Dialler AVM Advisor, you will manage dialler configuration conforming to regulatory (OFCOM) guidelines and ensure excellent customer experience is delivered, providing relevant recommendations in order to maximise productivity or efficiencies. You will manage the outputs and analysis of the dialler and AVM campaigns, identifying and recommending efficiencies for effective use and driving continuous improvement. You will build and maintain effective relationships with business areas and you will provide support and specialist advice on all system queries. You will be required to mange and support small projects within the area and support the ever changing business environment. To do this successfully you will need to have the following skills and experience:
- Ability to build and maintain mutually beneficial long term relationships
- Excellent communication skills both written and verbal
- Well developed analytical and problem solving skills
- Excellent influencing skills, demonstrated in interactions with key stakeholders
- Excellent knowledge of Outbound Dialler AVM Technology
- Up to date with dialling and Industry standards
If you’re keen to join the Best Bank on the High Street for Customer Satisfaction we can offer you great benefits, including development opportunities, pension and discounts. We are passionate about equal opportunities and welcome a broad diversity of talent to apply.
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