PPI Complaint Handler 19/07
PPI Complaint Handler
My client are a leading financial organisation based in Stockton and are currently looking for a dynamic complaint handler to join their successful team
The positions involves:
Handling complaints as a result of PPI mis-selling taking into account any risks of the Bank’s reputation and ensure these are handled in accordance with the Financial Services Authority timescales
Providing excellent customer service on behalf of the bank
Use initiative in developing resolutions to complaints by telephone ensuring solutions satisfy both customer and the business
Providing high quality responses to all complex referrals to customers
The role holder may be required to work flexibly across a variety of different activities. Activities include investigation of both customer complex queries and complaints along with Head Office complaints. This role involves both written and verbal communication with our customers
To be successful you must have at least 6 months complaint handling or have worked within the financial sector
This is initially a 6 month contract to start on 19/07 and pays £11.00 per hour. This is a PM shift 15.00pm - 22.30pm Monday to Friday
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