PPI Complaint Handler
PPI Complaint Handler 29/06
My client is a leading financial organisation based in Teesside
They are currently looking for dynamic customer service advisors to join their fast-paced team in Stockton
The main purpose of the position is:
Deal with complaints as a result of PPI mis-selling taking into account any risks of the Bank’s reputation and ensure these are handled in accordance with the Financial Services Authority timescales
Provide excellent customer service on behalf of the Bank
Use initiative in developing resolutions to complaints by telephone ensuring solutions satisfy both customer and the business
Provide high quality responses to all complex referrals to customers.
The role holder may be required to work flexibly across a variety of different activities. Activities include investigation of both customer complex queries and complaints along with Head Office complaints. This role involves both written and verbal communication with our customers.
To be successful applicants must have one of the following:
6 months financial services experience
complaint handling experience
recent 2:2 degree
customer service experience
Initially, this is a 6 month contract working 7am-2:30pm, Monday - Friday paying £10.00 per hour
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