PPI Complaint Handler

Our Client, a successful Financial Services company based in Northampton are currently recruiting for a PPI Complaints Handler to join their team. This is a 6 months contract position working on a 2 weeks rota; Monday to Wednesday and then 2 weeks Thursday to Saturday.  There may be the option to work Sunday as overtime but this is not required as part of the normal shift pattern. You will work 13 hours per day, with start shifts options with either 6:30am or 10am.
 The role comprises of Investigating customer’s credit card accounts and extracting the data required to settle their complaints within Financial Service Authority guidelines. You will identify the correct data and follow a process in order to ensure all information is gathered to make an informed decision.  You will strive to meet productivity targets whilst delivering exceptional customer service and be happy to take ownership and accountability on all customer interactions. You will also need to adopt a right first time approach to ensure minimising rework or error.
 You will be fully PC literate with an excellent working knowledge of Excel and Word, as well as having English GCSE or equivalent, Grade C or above.
This vacancy requires strict compliance checks to be carried out before a firm offer of employment can be made. Therefore please ensure you read the below checklist carefully before you apply for the role. 
 
Compliance criteria
Employment offers are subject to satisfactory referencing, credit checks, security checks, and Police check, Eligibility to work and Proof of residence checks.
You must have a clear credit check and be able to supply 5 year work/ Education history including evidence of gaps.

March 27, 2013 • Tags:  • Posted in: General

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