PPI Service Delivery Manager
PPI Service Delivery Manager
Northampton
£400 per day
Contract till end of February 2013
My Client, a leading Bank who is looking for PPI Service Delivery Manager opportunities in Northampton. The ideal candidate will have Management experience in Banking or Financial Services within complaints.
This role is responsible for running and improving Service Management processes in Consumer Affairs, providing forecasts in relation to volume, productivity, performance and FTE across our different sites, suppliers, process and managing performance to agreed KPI’s. To ensure the service, cost and risk performance meets agreed standards and deliver changes to services in line with agreed commitments minimising impact on operational stability. Lead, manage and develop the relationship with key clients and stakeholders.
Essential Experience
Must have experience of Service Delivery within a large financial services or banking organisation – Supplier / Vendor Management
Must have a background in Operational Planning in Banking or Financial Services
Please contact Sukhi Kaur at Hays for more information on 0121 230 1495
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