Premier Field Engineer

Premier Field Engineer - SQL Server

Job Category: Customer Service Support Location: Iselin, NJ, US Job ID: 788873-76830 Division: Services Support Premier Field Engineer - Dedicated Support - SQL Server Location - Somerset, NJ This person will be responsible for delivering SQL Server consulting and support onsite for a designated strategic customer. The ideal candidate should have at least 3-5 years experience with SQL 2000, SQL 2005 SQL 2008. This candidate will act as a resource for on-going SQL planning and deployment; help with analysis of current supportability in the migration to new SQL environments; and will be responsible for SQL workshops and training for customer's existing support staff. The candidate will be expected to demonstrate and give examples of their ability to function and contribute to a team-oriented environment. Excellence in written case documentation is expected, and past cases will be reviewed. This candidate should posses a solid working knowledge of Microsoft Data Access Components, Windows 2003, XP, Vista and Windows 7 and a solid understanding of Network Fundamentals. The person should have and exhibit excellent customer skills. This person should be able to function in difficult political situations managing both the client and the technical issue. Goal: To provide high quality prescriptive and facilitative technical consulting and support in regards to Microsoft SQL Server to a designated strategic customer. Responsibilities: Utilizing knowledge of the customer environment, deliver timely and high quality solutions to customer problems and requests focusing on root cause analysis, prevention, knowledge transfer, and opportunity generation. Manage escalations and sub-cases to ensure timely and high quality resolution of all issues. Develop and implement strategies for providing facilitative support resulting in fewer incidents, increased availability, or accelerated deployments. Develop relationships with technical directors or lead architects for the technology you support resulting in more participation in planning and improved satisfaction in support consulting. Partner with the TAM to effectively manage hot-sites including documented action plans and daily status updates for the customer and Microsoft management. Develop working relationships within the PFE Organization that result in increased cooperation and mutual support in fulfilling our customer mission. Develop a working relationship with MCS and field staff at your accounts that results in increased cooperation and mutual support in achieving each other's goals. Execute formal post-mortem process on closure of critical issues. Initiate and participate in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems. Participate in Early Assist for key products in order to maintain product knowledge and ensure delivery of high quality support consulting to Alliance customers. Assist with delivery of supportability reviews for your customers. Write technical articles for the Knowledge Base and white papers. Contacts: This position has frequent contact with Microsoft Dedicated/Designated Services Customer, TAM's, developers, MCS, PFE, program managers, support engineers, managers, and other support vendors. Qualifications: 4 year technical degree or equivalent work experience, plus 4-6 years experience in technical support or MIS in an Enterprise environment. - Demonstrated technical competence with Microsoft BackOffice Technologies and SQL2000/2005/2008 database platforms. Conversationalist level of knowledge of all Microsoft products used in an enterprise environment. - Strong technical writing skills and the ability to effectively communicate with customer managers and executives on technical and business issues. - Ability to effectively communicate with customer managers and executives on technical and business issues - Working knowledge of SQL programming. - Strong organization, time management, project management, and negotiation skills. - The position will require some travel to customer sites. MCITP required within 12 months of joining the team. Interested in learning more about Customer Service Support? Follow us on Twitter @MicrosoftCSSjob, become a fan on Facebook under "Microsoft Customer Service and Support", and find our blog at http://blogs.msdn.com/peoplefirst . Find out more about Premier Field Engineers and their work at the CSS blog and at the Microsoft PFE Facebook page, found under "Premier Field Engineers at Microsoft". SS:CS PFE